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    ABTA issues new call for government support

    Convened by ABTA, the Save Future Travel Coalition has written to the UK treasury and other relevant departments with a joint budget submission.
    The travel industry group has outlined plans for tailored support for the sector.
    The letter highlights the strategic and economic importance of both outbound and inbound travel, and the serious situation that businesses face.
    It is signed the leaders of ABTA, Advantage Travel Partnership, AITO, ATAS, the BTA, the SPAA, SBiT, the Travel Network Group and UKinbound.
    Setting out a plan to save future travel, which includes changes to quarantine policy, the introduction of testing and the granting of an APD holiday, the coalition explains that with the right policy and regulatory support the government can save jobs and ensure the viability of the travel industry.

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    Luke Petherbridge, director of public affairs at ABTA, said: “Through the Save Future Travel Coalition, we are uniting behind common asks and seeking to amplify the voice of travel.
    “Our message is clear, travel is a critical strategic sector for the entire UK economy, which underpins the air routes and other transport links that are vital for the UK’s global trade.
    “Failure to support the travel sector will setback the UK’s economic recovery, and it’s vital the government acts quickly to support businesses and retain jobs.”
    Heathrow chief executive John Holland-Kaye earlier warned the UK could face serious economic consequences if action was not taken to protect the aviation sector, while IATA issued a similar caution.
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    Cities Direct closes in wake of Covid-19 slowdown

    Cheltenham-based Cities Direct has closed in the wake of the Covid-19 pandemic.
    The news was announced earlier by Martyn Sumners, executive director of AITO, following consultations with managing director, Jace Quick.
    Sumners explained: “Cities Direct had been a member of AITO for nearly nine years and had traded for 20 years. 
    “The company had full financial protection in place via the CAA, ABTA and IPP.
    “Understandably, in the current very difficult trading climate, they saw a lack of consumer demand and felt that they would be throwing good money after bad if they battled on and borrowed money.

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    “At AITO, we are hugely sorry about the demise of Cities Direct.
    “Jace and his team will be missed, and we wish them well for the future, whatever they each decide to do as individuals.”
    Cities Direct was launched in September 2000.
    A statement from the company said: “We have had an incredible 20 years developing and growing Cities Direct in an ever-evolving industry. 
    “We have very much enjoyed the experience, and would like to thank our staff, travel industry partners and many loyal customers for all their support over the years.
    “We had so many exciting plans for the future of the business, but the impact of Covid-19 travel restrictions has been devastating.”
    Sumners said the failure should prompt government action to support the travel sector.
    He added: “In such problematic times, while AITO battles to convey to the many government departments to which we report the myriad problems that our SMEs are encountering – without much in the way of reaction or assistance to date – this is a clear indication of the desperate straits that many formerly vibrant companies find themselves in, through no fault of their own.
    “We hope that this first AITO Covid-19 casualty signals clearly to government that the many U-turns it has taken over the past six months have severely shaken consumer confidence when it comes to booking overseas holidays.
    “The entire outbound travel market is under intense pressure.
    “We need government support to enable us to survive and to continue to pay our usual enormous amounts of tax into the exchequer for the greater good. 
    “The alternative is too depressing for words.”
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    TrekAmerica to cease operations in wake of travel slump

    Tour operator TrekAmerica has become the latest victim of the slump in travel caused by the Covid-19 pandemic.
    The company earlier said it would cease trading as part of a wider restructure of the adventure division at owner Travelopia.

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    A statement from the company explained: “We’re incredibly sad to say that due to ongoing uncertainties from Covid, TrekAmerica won’t be continuing to run trips.
    “This has been an incredibly difficult decision to make.”
    No further bookings will be taken, while refunds will also be offered.
    Those still looking to travel can transfer bookings over to other Travelopia brands, including Exodus Travels or Exodus Edits.

    A sad announcement today… pic.twitter.com/J3tSFUV9hf
    — TrekAmerica (@trekamerica) September 7, 2020
    TrekAmerica said it would be in touch with holidaymakers to work through the changes.
    A statement added: “For almost 50 years, we’ve been honoured to be part of your incredible travel stories.
    “Even though we’re driving off into the sunset, we hope the friends and memories our Trek community have made will live on in our Trekkers for many more years to come.”
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    Classic Journeys launches to UK market

    After a quarter century of handcrafting trips of a lifetime, California-based tour operator Classic Journeys is tailoring its signature approach to private and small group trips to British tastes and mores.
    “English, Scottish, Welsh and Northern Irish guests, guides and staff have been a hugely important part of the Classic Journeys story over the last 25 years.
    “And as we celebrate our first quarter century, we felt it was time to branch out properly into the UK,” said founder Edward Piegza.

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    “We are delighted to launch our new UK website and team to assist British guests as they research, plan and book their holidays.”
    One of the many factors that have long made Classic Journeys’ tours unique is that each is led by guides local to the area being visited – thus adding a level of in-depth knowledge unavailable on most commercial tours.
    Classic Journeys’ itineraries are available both on fixed dates or customised to individual needs and dates.
    To kick off the expansion in the UK, Classic Journeys has curated several new bespoke itineraries, tailor-made for British travellers, to complement their regular roster of tours.
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    WTTC unveils guidelines for safe return to adventure tourism

    The World Travel & Tourism Council has unveiled the latest set of measures designed to rebuild global consumer confidence.
    The latest protocols for the global tourism sector focus on measures to ensure the reopening of adventure tourism, which should see an increase in popularity as travellers seek more unique experiences post Covid-19.
    WTTC held detailed discussions with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation.
    The measures help to set clear expectations of what travellers can experience in the ‘new normal’ which offer safe environments as travel restrictions are eased.
    Backed by the United Nations World Tourism Organisation (UNWTO), the WTTC protocols also consider guidelines from the World Health Organisation (WHO) and the Centre for Disease Control & Prevention (CDC).

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    Within these protocols, the adventure tourism industry refers to a wide variety of adventure tourism experiences including cycling, rafting, trekking, skiing, snowboarding, wildlife safaris and culinary tours, among others.
    Not only are these activities mostly outdoors, thus limiting time spent in indoors; but group sizes can be managed to allow for physical distancing.
    It is expected that this type of tourism will see growth in the post-Covid landscape.
    Gloria Guevara, WTTC chief executive, said: “Adventure tourism is becoming increasingly popular amongst travellers and will represent a key component to travel in the new normal.
    “According to our recently launched Covid-19 travel demand recovery dashboard, it is also one of the fastest growing segments, which is why it is vital to establish measures allowing safe travels for adventure travellers.
    “Consumer confidence is crucial for tourism to resume.
    “We know travellers will want to explore the world around them once more, so long as they are confident in their safety.”
    WTTC divided the new guidance into four pillars including operational and staff preparedness; delivering a safe experience; rebuilding trust and confidence; and implementing enabling policies.
    Measures include:
    Reduce participant capacity limits for activities as appropriate to allow for physical distancing.
    Ensured activity difficulty levels do not exceed guest ability and skill, thus decreasing the need for a possible rescue.
    Provide clear, consistent, and up-to-date communication on new health protocols.
    Promote contact tracing apps if required by local legislation.
    Inform guests about support available if questions or concerns arise.
    Encouraged guests to purchase tickets online if possible.
    Keep the same households, families, or members of group bookings together for all activities to lower risk of exposure for those outside of that unit, wherever possible.
    Ensure, where possible, that each guest can handle their own equipment and gear for the duration of the trip.
    Limited physical contact and queuing where possible.
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    TUI Group cancels Zante trips over Covid-19 fears

    TUI Group has cancelled all holidays to a party resort on a Greek island because of customers failing to follow coronavirus safety measures.
    The travel giant said it would no longer be offering trips to the resort of Laganas, on Zante, from tomorrow.
    It comes after six clusters of cases were linked to flights from the island.
    The decision comes as both Scotland and Wales reintroduce quarantine measures for guests returning from Greece over fears they may bring Covid-19 cases back.
    The Scottish government announced all travellers arriving from Greece would be asked to self-isolate for 14-days after 04:00 on Thursday, while Wales’ health minister has asked those arriving from Zante to quarantine.

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    Commenting on the move, a TUI spokesperson said: “Following the recent positive cases from customers retuning from Zante, we have taken the decision to no longer offer holidays in the resort of Laganas from Thursday.
    “Laganas is a popular resort with young people who traditionally holiday in large groups of friends.
    “The health and safety of our colleagues and customers is our primary concern and recent cases shows that some customers are not following social distancing and Covid-19 safety measures.
    “It is therefore the right thing to do to protect and reduce a now identified potential risk to others by no longer offering holidays to this specific resort.”
    Nearly 200 people faced self-isolation after at least 16 passengers on a Tui flight from Zante to Cardiff Airport tested positive for the virus earlier this week.
    Passengers on board subsequently claimed others were not following Covid-19 rules.
    The spokesperson added: “The recent cases in Wales have highlighted a demographic of customers that have recently returned from Zante and subsequently tested positive .
    “As the only airline that flies between Cardiff and Zante it has allowed us to understand trends that may also be seen in other areas of the UK.
    “We believe that with good track and trace processes, testing at airports and a nuanced approach to regional travel corridors, customers can continue to travel safety.”
    TUI said customers due to travel to Greece from Scotland will be able to amend or cancel their holiday in light of the quarantine announcement.
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    Titan Travel pushes return back to February next year

    Titan Travel has pushed back the restart all of operation until February 1st next year.
    The decision impacts on land tours, as well as river and ocean cruises.
    Clients affected by the decision can receive up to £100 per person off a rebooked tour departing before the end of January 2022.
    Andy Squirrell, managing director, Titan Travel, commented: “We have listened to and understand the concerns some travellers have been feeling ahead of their upcoming holiday due to the ongoing outbreak of Covid-19.
    “With this in mind, and acknowledging the fluidity of travel advice at this time, Titan has taken the decision to restart all operations from February.”

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    He added: “By doing so, we hope to provide travellers and our trade partners with clarity and reassurance in Titan by not cancelling our tours at short notice while providing affected clients with a choice of next steps in advance to find the best solution for them.
    “We are confident that our new policies’, including Peace Of Mind, Flexi-Deposit and Protection Promise gives agents and their clients the control, flexibility and assurance they seek to book and travel with confidence.”
    Earlier this year Titan introduced a Peace Of Mind policy to provide travellers with the option to postpone or transfer onto another holiday at a later date should they wish.
    Titan said it would continue to monitor the situation closely until operations resume and will keep all agents updated on the status of clients’ holiday alongside the latest health and safety protocols on its tours.
    All agents with clients affected by the extended suspension of are expected to be contacted by a member of the sales team explaining next steps.
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    ABTA warns travel jobs being lost at alarming rate

    As many as 39,000 jobs have already been lost or placed at risk across the outbound travel sector since the Covid-19 crisis started, according to new research.
    Surveying members, the Association of British Travel Agents found around 90,000 people could have impacted in total once supply chains are considered.
    The situation has reached a “critical point,” the organisation added.
    Mark Tanzer, ABTA chief executive, explained: “With the government’s stop start measures, the restart of travel has not gone as hoped for the industry, and sadly businesses continue to be adversely affected and jobs are being lost at an alarming rate.
    “Coming towards the end of the traditional period for peak booking, we have hit a critical point as existing government measures to support businesses begin to taper off, the consequence of which, according to this survey of ABTA members will be ruinous for more people’s livelihoods.

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    “Travel desperately needs the government in its next review to provide tailored support or tens of thousands more jobs will be lost.”
    In response to potential job losses, ABTA has written to the chancellor of the exchequer, Rishi Sunak, to ask for tailored support in the form of a package of measures to support businesses.
    The organisation found the job retention scheme has been a significant help for businesses in the travel industry, with nine in ten businesses taking part in the scheme to support staff.
    However, 65 per cent of businesses have either had to make redundancies or have started a consultation process.
    Despite this, there is optimism that the travel industry can recover, if offered the right support by government, with four in ten businesses confident travel can return to 2019 levels by 2022.
    To do this, according to a plan put forward by ABTA, the government should adopt a regionalised approach to quarantine rules.
    In the absence of a regional approach to Foreign & Commonwealth Office travel advice and quarantine rules the association argues it will be hard to reopen travel to critical trade partners, including the United States, in the foreseeable future.
    At the same time, if the travel industry is to retain the maximum number of jobs, it is vital that consumers are incentivised to book holidays.
    With the peak booking season starting from December, ABTA is therefore urging the government to use the Autumn Budget to announce an air passenger duty holiday covering Summer 2021.
    If the government does not act with tailored support for travel, as it has for other sectors, 83 per cent of firms estimate that it will have a critical or serious impact on their business.
    There are also calls to introduce a testing regime, echoing requests from officials at Heathrow.
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