Hotel, Organisations & Operators,

Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels across more than 95 countries, is setting its sights on continued expansion in 2023, following a banner year that saw the Company cap multiple milestones and accomplishments across the globe.“Last year was an incredible year for the travel industry and for Wyndham,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. “Amid the backdrop of the industry’s continued recovery, hoteliers across the world turned to Wyndham and our brands to help them elevate their portfolios and drive their businesses forward. Now, with consumer travel demand holding steadfast, anticipated tailwinds from continued infrastructure spend, and our iconic, trusted brands resonating with travelers like never before, Wyndham and its franchisees remain well positioned for success in 2023.”
In its latest forecast, U.S. Travel estimated domestic travel spend to increase more than 8% in 2023, adjusted for inflation, while London-based Economist Intelligence expects global tourism to rise 30%. Wyndham is also anticipating significant tailwinds from the recent $1.2 trillion infrastructure bill, the largest signed into U.S. law in the last 70 years. Wyndham’s business travelers primarily come from infrastructure accounts, which generated double-digit revenue growth compared to 2019 and are anticipated to climb further as these workers begin new projects to repair America’s highways, bridges and ports.
New Brands, New Markets, New HotelsKnown for its diverse 24-brand portfolio spanning every segment of the industry, Wyndham saw continued expansion of its global footprint in 2022, adding new brands, entering new markets and attracting new, diverse hotel owners.
Among the highlights, the Company:
Tapped into the white-hot extended stay market in the U.S. with the launch of ECHO Suites Extended StaySM by Wyndham, exceeding early development expectations by rapidly growing its pipeline to 170 hotels and more than 21,000 rooms in only 9 months.Significantly grew its presence in the all-inclusive space, adding 14 new resorts to its luxury Registry Collection Hotels® brand. Wyndham now has nearly 30 all-inclusive resorts across Latin America.Nearly doubled the size of its upscale footprint in Europe, the Middle East, Eurasia and Africa with the acquisition of the Vienna House® brand from Berlin-based HR Group, a longstanding Wyndham franchisee, adding over 40 new hotels and more than 6,400 rooms.Expanded 13 brands into a combined 22 new markets, opening, among others, the first Dolce® by Wyndham in Brazil, the first Wyndham® in Canada, the first La Quinta® by Wyndham in China, the first TRYP by Wyndham® in Greece, the first Wyndham Grand® in Mexico, the first Microtel by Wyndham® in New Zealand, and the first Wyndham Garden® in Turkey. Globally, 22 of the Company’s brands now have multi-country representation.Bolstered its commitment to diverse hotel ownership, becoming the first major hotel company to launch a program focused on the advancement of women hotel owners (Women Own the Room) and introduce a program for Black entrepreneurs (BOLD by Wyndham).ADVERTISEMENT“Developers choose Wyndham for the power of our brands and because they know we’re going to be collaborative partners at every step of the journey. That starts with our team taking the time to understand their unique needs and then working with them to help ensure they’re putting the right brand in the right market at the right time,” said Chip Ohlsson, chief development officer, Wyndham Hotels & Resorts. “Hospitality is all about relationships and, for Wyndham, there are no relationships more important than the ones we have with our franchisees. From day one, we are committed to their success because we know—their success, is our success.”
Elevating the Guest Experience
Further advancing its mission of making hotel travel possible for all, Wyndham continued to champion the everyday traveler in 2022, launching an array of new initiatives designed to elevate the guest experience.
Among the highlights, the Company:
Introduced Road Trip Planner (RTP), an innovative new tool allowing travelers to seamlessly plot, plan and directly book their ideal road trip via Wyndham’s award-winning, mobile app. The Wyndham mobile app currently has over 5.5 million downloads.Expanded Wyndham Rewards® with new free night redemption options, adding to the program’s portfolio of more than 50,000 hotels, vacation club resorts and vacation rentals. USA TODAY recently ranked Wyndham Rewards number one for a 5th consecutive year, along with the Wyndham Rewards Earner Card, for a second consecutive year. Nearly one in every two guests are Wyndham Rewards members.Became the first major hotel company to make available to all U.S. and Canadian franchisees an easy-to-use, virtually no-cost, mobile tipping platform, helping hotels attract and retain talent. Since launching just a few months ago, the platform is now live and available at hundreds of hotels across the U.S. and Canada.
Putting Owners First
Paramount to its owner-first approach to franchising, Wyndham further leveraged its unmatched size and scale in 2022 to provide franchisees with robust levels service and support across Sales, Marketing, Operations, Design and Construction.
Among the highlights, the Company:
Delivered record levels of contribution through Wyndham.com channels, with web traffic increasing over 9% YOY and longer booking windows compared to 2021.Debuted a new, cloud-based, mobile-first revenue management platform, RevIQ, which when paired with one of the Company’s two next-gen, cloud-based property management systems (SynXis Property Hub and Oracle OPERA Cloud), gives franchisees access to best-in-class technology solutions designed to help drive rate, streamline operations and unlock efficiencies.Launched a cost-effective mobile key solution, enabling franchisees to upgrade existing door locks instead of replacing them. Combined with existing offerings like mobile check-in and franchisee opt-in services like front desk call routing, these initiatives are designed to help franchisees improve operating margins while moving fixed labor costs out of their hotels.Grew The Meetings Collection, a carefully curated collection of aspirational hotels and resorts in highly sought-after destinations, to more than 160 hotels and resorts globally.The Collection works in coordination with other Sales initiatives, like Wyndham Business, to help drive increased corporate and group bookings at Wyndham hotels around the world.For more information about Wyndham Hotels & Resorts, including details on franchising opportunities, visit www.wyndhamdevelopment.com.

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Choice Hotels International, Inc., one of the largest lodging franchisors in the world, has joined the Sustainable Hospitality Alliance, a global network for responsible hospitality which unites world-leading hotel companies to build a more sustainable future.With nearly 7,500 hotels, representing more than 630,000 rooms in 46 countries and territories, Choice Hotels recognises the positive impact it can advance in the global communities in which its associates and franchisees live and work. This new membership will see the company come together with other member hotel companies to share best practices, understand the latest sustainability innovations, and create a lasting positive impact for people and the planet.
By working closely with its hotel owners, Choice Hotels has already taken key steps to advance sustainable practices in its corporate offices and across its portfolio of brands. The company aims to continue advancing a strong culture of diversity, equity, and belonging, strengthening environmental sustainability, supporting human rights, and giving back to local communities.
Choice Hotels’ Room to be Green programme sets minimum standards required for all hotels, which includes switching to LED lighting, implementing a linen and towel reuse initiative to conserve water, recycling waste and assigning a ‘Green Leader’ at each property. Choice also encourages all franchisees to advance beyond this minimum standard to achieve Level 2 and 3 certifications, by utilising an energy management system, switching to renewable energy sources, using eco-friendly cleaning products or consumables in their hotels, and donating unused soap to prevent disease in developing countries through a partnership with Clean the World.With Choice as part of their network, the Sustainable Hospitality Alliance’s members now represent over 50,000 properties and more than 7 million rooms. By convening a total of more than 60 hotel companies, affiliate members, and strategic and supply chain partners, the Alliance is unique in its ability to drive collaboration between their members in a non-competitive space – uniting hospitality companies to ensure that destinations and communities are being supported and protected now and for future generations.
Sustainable Hospitality Alliance CEO, Glenn Mandziuk, said:
“IT’S TREMENDOUS TO WELCOME CHOICE HOTELS TO OUR EVER-GROWING MEMBERSHIP. THEIR EXPERIENCE IN IMPLEMENTING SUSTAINABILITY PRACTICES ACROSS SUCH A WIDE NETWORK OF FRANCHISED HOTELS WILL BE DEEPLY INSIGHTFUL FOR THE ALLIANCE, AND WE LOOK FORWARD TO HELPING THEM EXPAND THESE EFFORTS EVEN FURTHER. BY BRINGING THE PROMINENT AND INFLUENTIAL HOTEL COMPANY TOGETHER WITH OTHER INDUSTRY LEADERS, THE ALLIANCE NOW REPRESENTS OVER 50,000 HOTELS, AND IS TRULY IN A POSITION TO MAKE NET POSITIVE HOSPITALITY A REALITY.”ADVERTISEMENTMegan Brumagim, Vice President, Environmental, Social and Governance, Choice Hotels, said:
“AS A HOSPITALITY LEADER, EACH DAY ACROSS OUR GLOBAL PORTFOLIO, WE HAVE THE OPPORTUNITY TO MAKE A POSITIVE IMPACT ON THE LIVES OF OUR ASSOCIATES, FRANCHISEES, GUESTS, COMMUNITIES AND EACH OTHER. IT’S WHY WE’RE PROUD TO JOIN THE SUSTAINABLE HOSPITALITY ALLIANCE AND CONTINUE DRIVING FORWARD INITIATIVES THAT SUPPORT ALL ASPECTS OF THE SUSTAINABILITY AGENDA. IT’S WHY CONTINUING TO INVEST IN OUR PEOPLE, PLANET AND PURPOSE REMAINS CENTRAL TO THE COMPANY’S LONG-TERM STRATEGY.”
To find out more about the Sustainable Hospitality Alliance visit https://sustainablehospitalityalliance.org/about-us

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Choice Hotels International, Inc., one of the largest lodging franchisors in the world, has joined the Sustainable Hospitality Alliance, a global network for responsible hospitality which unites world-leading hotel companies to build a more sustainable future.With nearly 7,500 hotels, representing more than 630,000 rooms in 46 countries and territories, Choice Hotels recognises the positive impact it can advance in the global communities in which its associates and franchisees live and work. This new membership will see the company come together with other member hotel companies to share best practices, understand the latest sustainability innovations, and create a lasting positive impact for people and the planet.
By working closely with its hotel owners, Choice Hotels has already taken key steps to advance sustainable practices in its corporate offices and across its portfolio of brands. The company aims to continue advancing a strong culture of diversity, equity, and belonging, strengthening environmental sustainability, supporting human rights, and giving back to local communities.
Choice Hotels’ Room to be Green programme sets minimum standards required for all hotels, which includes switching to LED lighting, implementing a linen and towel reuse initiative to conserve water, recycling waste and assigning a ‘Green Leader’ at each property. Choice also encourages all franchisees to advance beyond this minimum standard to achieve Level 2 and 3 certifications, by utilising an energy management system, switching to renewable energy sources, using eco-friendly cleaning products or consumables in their hotels, and donating unused soap to prevent disease in developing countries through a partnership with Clean the World.
With Choice as part of their network, the Sustainable Hospitality Alliance’s members now represent over 50,000 properties and more than 7 million rooms. By convening a total of more than 60 hotel companies, affiliate members, and strategic and supply chain partners, the Alliance is unique in its ability to drive collaboration between their members in a non-competitive space – uniting hospitality companies to ensure that destinations and communities are being supported and protected now and for future generations.
Sustainable Hospitality Alliance CEO, Glenn Mandziuk, said:ADVERTISEMENT“IT’S TREMENDOUS TO WELCOME CHOICE HOTELS TO OUR EVER-GROWING MEMBERSHIP. THEIR EXPERIENCE IN IMPLEMENTING SUSTAINABILITY PRACTICES ACROSS SUCH A WIDE NETWORK OF FRANCHISED HOTELS WILL BE DEEPLY INSIGHTFUL FOR THE ALLIANCE, AND WE LOOK FORWARD TO HELPING THEM EXPAND THESE EFFORTS EVEN FURTHER. BY BRINGING THE PROMINENT AND INFLUENTIAL HOTEL COMPANY TOGETHER WITH OTHER INDUSTRY LEADERS, THE ALLIANCE NOW REPRESENTS OVER 50,000 HOTELS, AND IS TRULY IN A POSITION TO MAKE NET POSITIVE HOSPITALITY A REALITY.”Megan Brumagim, Vice President, Environmental, Social and Governance, Choice Hotels, said:
“AS A HOSPITALITY LEADER, EACH DAY ACROSS OUR GLOBAL PORTFOLIO, WE HAVE THE OPPORTUNITY TO MAKE A POSITIVE IMPACT ON THE LIVES OF OUR ASSOCIATES, FRANCHISEES, GUESTS, COMMUNITIES AND EACH OTHER. IT’S WHY WE’RE PROUD TO JOIN THE SUSTAINABLE HOSPITALITY ALLIANCE AND CONTINUE DRIVING FORWARD INITIATIVES THAT SUPPORT ALL ASPECTS OF THE SUSTAINABILITY AGENDA. IT’S WHY CONTINUING TO INVEST IN OUR PEOPLE, PLANET AND PURPOSE REMAINS CENTRAL TO THE COMPANY’S LONG-TERM STRATEGY.”

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IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with more than 6,000 destinations across 18 brands, is celebrating recent successes and upward momentum for voco hotels – an emerging brand that already is the fastest-growing within its premium portfolio. With 10 new openings in 2022* bringing its global total to 41 hotels, and an additional 34 in the pipeline, voco hotels continues to extend its presence with more exciting growth planned in 2023.
Launched in 2018, voco hotels maintain the local character and history of an independent hotel while also delivering the quality and reassurance of a respected global brand. The premium brand’s impressive growth in the Americas includes recently opened hotels voco Chicago Downtown, voco The Cadence in Niagara Falls, and the brand’s Mexico debut with voco Guadalajara Neruda. They also join some of the brand’s flagship properties in sought-after destinations including voco Times Square South New York and voco St. Augustine – Historic Area.
The region also will welcome exciting new properties in development across the U.S. (in Destin, Fla., Laguna Hills, Calif., College Station, Texas, and Flushing, N.Y.) and Mexico (in Querétaro and Saltillo).
Julienne Smith, Chief Development Officer, Americas, IHG Hotels & Resorts, said: “voco hotels has quickly become a successful growth story within our premium portfolio. With more than 9,000 rooms in our global pipeline, we are excited to introduce voco’s distinctive charm to more guests around the world and welcome more owners into our upscale, yet efficient operations model. We look forward to continuing our momentum into 2023 and beyond.”voco hotels also is a key driver of IHG’s overall growth in the conversion space. With a design and operational framework conducive to conversion, the brand empowers owners to carry through their own unique visions for their property while maintaining its legacy and historical connections to the surrounding community.
Beyond celebrating its own successes, voco hotels’ rapid growth and customer experience are capturing the attention of the larger hospitality arena. The brand recently received multiple accolades at the 2022 World Travel Awards, including “Leading Premium Hotel Brand” honors for Europe, the Middle East and the world respectively.ADVERTISEMENTTo learn more, or to book, visit www.vocohotels.com or use the new IHG One Rewards mobile app.

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MARAEY, Brazil’s principal sustainable tourist-residential enterprise, today announced that it has signed an agreement with Marriott International, Inc., to build three distinct hotels in Maricá, Rio de Janeiro.The projects are strategically located to create an international tourist destination focused on sustainability and innovation, as well as high-end service and experiences.
Situated just 45 km from Rio de Janeiro, the three-hotel complex is anticipated to mark the introduction of the exclusive Ritz-Carlton Reserve brand to Brazil and South America. In addition, the planned JW Marriott is expected to be one of the brand’s first all-inclusive hotels in the world. The innovative Rock in Rio, Autograph Collection, is slated to be the first thematic hotel bearing the name of the popular festival that attracts thousands of fans.
Marriott International’s Chief Development Officer for the Caribbean and Latin America region, Laurent de Kousemaeker, noted, “We are excited to announce the agreement with Iniciativas e Desenvolvimento Imobiliario Brasil for three hotels within their vast Master Project in Maricá, which will undoubtably transform the eastern part of Rio in the coming years. In addition to the quality of the projects and ideal beachfront locations, we were impressed by the developer’s passion and commitment to raise awareness around environmental sustainability, sociocultural issues, and education, which aligns with our values.”
With MARAEY’s estimated investment of approximately US$360 million, the properties are expected to feature more than 1,100 rooms, generate more than 16,000 direct and indirect jobs during the building phase, and create over 3,500 positions once operational. An Economic Impact Study, developed by Abacus Group, indicated the hotels will catalyze economic and tourism expansion in Rio de Janeiro state and Brazil, with a projected 300,000 direct and 150,000 indirect visitors per year.
According to Emilio Izquierdo, Chief Executive Officer of MARAEY, “This agreement reinforces our commitment to create a tourist center of excellence just a short distance from Rio de Janeiro, in Maricá. Each hotel has complementary visions and the highest quality infrastructure, an exclusive leisure experience, comfort, and well-being by the sea and the lagoon, surrounded by the exuberant nature of the region. Also, in association with these Marriott hotels, we anticipate developing 244 exclusive branded residences (villas, duplexes, and apartments). Their unique architecture, quality construction, and services will undoubtedly become South America’s most exclusive first and second-home residential development.”A haven for guests to focus on their holistic well-being, the JW Marriott is anticipated to feature 120 guest rooms, some offering more than 2,500 square feet with large patios and swim-up pools, as well as 164 branded residences measuring up to 6,000 square feet. Showcasing all-inclusive, thoughtful programming, the hotel will be situated at the edge of Marica´s lagoon and hills and is expected to showcase a variety of entertainment spaces including restaurants, gyms, shops, pool areas, a spa, and a sports club.ADVERTISEMENTRock in Rio, Autograph Collection – part of Autograph Collection Hotels, a collection of diverse and dynamic independent properties championing individuality, offering immersive moments that leave a lasting imprint for guests – will bring the experience of the one of the biggest music and entertainment festivals in the world to life. The complex is anticipated to have 912 rooms in a beachfront, nearly one-kilometer structure, and a variety of distinct entertainment that have been carefully crafted for remarkable memories. Among the anticipated attractions are open-air shows by renowned artists, indoor and outdoor recreational sporting activities, wellness areas, and a convention center.
Roberto Medina, President and Creator of Rock in Rio, is thrilled to provide a structure worthy of the City of Rock. “Rock in Rio goes beyond music, it is a true park of experiences, and having a brand themed hotel has always been a dream of mine. Through Rock in Rio, Autograph Collection, we will provide all the expertise and care that we have with the festival to this new venture. We will be even closer to our fans, creating unique connections any day of the year in a place that will be magical. I’m sure that everyone who visits the property will take away memories for a lifetime, just as the festival does.”
Leading the project to bring the three hotels and branded residences to life is the Abacus Group, an international architecture and urbanism consultancy firm. “It has been an exciting experience to develop this unique tourist and residential proposal for MARAEY, always focused on the highest parameters of sustainability, innovation, construction and quality, including an impressive range of experiences for future guests and residents,” said Daniel Miguel, CEO of Abacus Property Development.
Construction of the properties is expected to begin in the second half of 2023. For more information, please visit www.maraey.com

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Three years ago, Aspen Skiing Company, a leading operator of ski resorts in North America, introduced its hospitality division, The Little Nell Hotel Group. Today, the group has been rebranded as Aspen Hospitality to reflect the scale and breadth of this growing division. The Colorado-based company, is expanding The Little Nell and Limelight Hotel brands, which are currently located in mountain resort communities, into new urban and resort communities. Aspen Hospitality is bolstered by the Aspen Snowmass brand, which brings decades of unmatched experience operating in the ski and hospitality industries.
In tandem, Alinio Azevedo has been promoted to Chief Executive Officer of Aspen Hospitality, from his most recent leadership role as Managing Director and Chief Operating Officer for the Company. Azevedo specializes in the development, financing, operation and asset management of the hotels and clubs that make up Aspen Hospitality’s portfolio. Under Alinio’s leadership, Aspen Hospitality will continue to pursue opportunities for further expansion into new markets including coastal and urban destinations.
Aspen Hospitality’s current list of owned and operated hotels, residences and private clubs includes:
The Little Nell – Aspen, Colo (Aspen’s only Five-Star, Five-Diamond, ski-in/ski-out hotel)Residences at The Little Nell – Aspen, Colo.Limelight Hotel Aspen – Aspen, Colo.Limelight Hotel Snowmass – Snowmass, Colo.Limelight Hotel Ketchum – Near Sun Valley, IdahoThe ASPENX Mountain Club – Summit of Aspen Mountain, Aspen, Colo.The Snowmass Mountain Club – Base Village, Snowmass, Colo.Aspen Hospitality will open several new properties in the coming years with the following properties currently under development:
Limelight Hotel & Residences Mammoth – Mammoth, Calif. – estimated opening – late 2024Limelight Hotel Boulder – Boulder, Colo. – estimated opening – early 2025Additional properties in the pipeline will to be announced soon.ADVERTISEMENT“Over the years, our family has invested a great deal of thought and research into the expansion of the company’s hospitality division, exploring markets throughout the U.S.,” said Jim Crown, Owner and Managing Partner, Aspen Skiing Company. “Our first property, The Little Nell, has been one of the most celebrated luxury hotels in the country since opening in 1989 and we are actively pursuing opportunities to introduce additional Little Nell properties in the near future. Since the opening of Limelight Hotel Aspen more than a decade ago, Limelight Hotels have redefined the concept of elevated casual services and amenities in ski resorts and towns. We are now expanding the Limelight portfolio to also include urban destinations, creating basecamps in the places our guests want to explore. We look forward to continuing to grow the Limelight brand and expanding our offerings to new markets and guests.”
“I am truly honored to take on my new role of Chief Executive Officer of Aspen Hospitality as we usher in a new era,” says Alinio Azevedo. “Our focus has been on carefully growing our coveted brands into supply-constrained markets where we can make a difference with our experience in connecting our hotels and private clubs to the communities where they operate. The next few years will bring many new opportunities for our guests and team members and I could not be more thrilled to lead the team on this journey.”
For development and/or acquisition opportunities related to Aspen Hospitality, please contact Andy Reed, Vice President Investment, Aspen Hospitality – [email protected]

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For the fourth year in a row, Choice Hotels International, Inc. President and CEO Patrick Pacious has been named one of the highest-rated CEOs, according to Comparably’s 2022 Best CEO rankings.The accolade, which positions Pacious alongside chief executives of some of the world’s most well-known companies – from Microsoft and Adobe to Google and IBM – comes on the heels of his fifth year at the helm of Choice and reflects the company’s latest period of success.“Choice Hotels has transformed itself these past few years, and this latest recognition is a powerful testament to not just the strength of our strategic investments and growth, but also to the fortitude of all our associates who have gone the extra mile to take our business and brand promise to new heights,” said Pacious. “Together, we’re leading the way – supporting more than 13,000 franchise owners who put their trust in Choice brands each day while continuing to create rewarding experiences for the loyal guests who stay with us – and our future has never been brighter.”
Pacious has been Choice Hotels’ president and CEO since September 2017, and throughout his successful tenure has established a proven track record of building and strengthening brands. In addition to cementing Choice Hotels’ legacy in the midscale travel segment with the successful transformation of the company’s flagship Comfort brand, Pacious propelled Choice’s extended stay segment with new brands following the strategic acquisition of WoodSpring Suites in 2018 and the launch of Everhome Suites in 2020. In 2021, under Pacious’ stewardship, Choice also became the first hotel company to exceed its pre-pandemic performance. Most recently, Pacious guided the acquisition of Radisson Hotels Americas, the largest transaction in the company’s history, which added nine brands and further extends the company’s reach into the upscale segment.
In addition to helping empower small business owner success and creating memorable experiences for guests when traveling, Pacious has led an inclusive corporate culture. As a result, he was named the Lodging Magazine 2022 Person of the Year and Choice was also recently recognized as a best-in-class franchisor and leading employer by several groups, including:Top Franchise for Diversity 2022 by Entrepreneur MagazineWorld’s Best Employers 2022 by ForbesAmerica’s Best Employers for Veterans 2022 by ForbesWorld’s Top Female-Friendly Companies 2022 by ForbesComparably determined this year’s Best CEOs through ratings anonymously provided by employees. The final data set was compiled from nearly 15 million ratings across 70,000 U.S. companies on Comparably.com and segmented into two ranked lists: Top 100 CEOs from Large Companies (those with 500 or more employees) and Top CEOs from Small/Mid-Size companies. Choice Hotels is the only hotel company to be recognized on this annual list.
For information about Choice Hotels’ leadership, visit www.media.choicehotels.com/our-leadership.

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Amanda Joiner takes the helm as the Global Vice President and head of The Ritz-Carlton Leadership Center®, a leading global consulting and advisory firm delivering award-winning services that have enabled clients worldwide to improve customer and employee engagement, innovate their culture, and drive competitive advantage.
Joiner transitions from her role most immediately as General Manager of The Ritz-Carlton, St. Louis and brings over three decades of luxury hospitality experience in which she has driven continued innovation, improvement, and success through the culture of the iconic brand.
“At a time when disruption drives competition and innovation is essential for long-term success, the Gold Standards of The Ritz-Carlton continue to be a consistent benchmark across industries for the level of customer and employee experience clients are seeking to attain in today’s highly competitive, fast-changing world.” Joiner says. “I am excited for the opportunity to further amplify the brand’s legendary culture and strategy that are so deeply woven throughout my career, as well as to lead this pioneering team.”
In business for over two decades, The Leadership Center continues to experience and deliver against high demand from brands around the world and across diverse industries seeking to learn from The Ritz-Carlton for their high-profile business launches, innovations, and transformations. “The critical role of culture in driving business strategy can’t be overstated,” says Jessica Lee, Senior Vice President of Global Talent Development at Marriott International and The Ritz-Carlton Leadership Center. “For brands wanting to learn from the very best, Amanda’s track record of success in leading with culture first will be a tremendous asset to The Ritz-Carlton Leadership Center clients.”
Joiner and The Leadership Center team leverage the systems and best practices of the award-winning Ritz-Carlton brand to deploy best-in-class organizational strategies at scale in order for clients to retain and attract top talent, outperform the competition, and gain market share.ADVERTISEMENT“A quintessential ambassador of the culture of The Ritz-Carlton, Amanda’s authentic and exceptional leadership success throughout her career will add tremendous value to The Leadership Center and its clients,” says Chris Gabaldon, Senior Vice President of Luxury Brands at Marriott International.
Joiner’s extensive brand experience will truly transform The Leadership Center’s journey to innovate service excellence and customer engagement, and to transform organizational culture.

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