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With 70 nonstop flights per week from Germany it “has never been easier” to get to the USA. These were the words used by Dr. Amy Gutmann, ambassador of the United States of America, to appeal to travellers on Wednesday at ITB Berlin.Compared with the previous year, this year their numbers are expected to increase by 20 per cent. In 2022 there were 1.5 million German visitors to the USA. The target for 2024: to attain the pre-coronavirus level of some two million. With 29 exhibitors from Fairbanks to Key West the USA display at ITB Berlin 2023 presents the country as an innovative tourism nation, using a slogan slightly adapted from that of the Terminator: “We are back!“
On the occasion of the Berlin World Women’s Day, Gutmann pointed out that global tourism has “brought increasing numbers of women into business management and to the conference table”. “Where women are working, there is more inclusion”, she said. She herself lived through the pandemic with the aid of a home trainer, but both she and her bodyguards are pleased to be able to ride through the Grunewald forest on a real bicycle.
Germany has a key role to play on the road back to tourism normality, Gutmann continued. The USA is endeavouring to turn the focus onto the country as a whole and not just the well known hotspots, in an effort to create diverse, inclusive and attainable possibilities for everyone. “We want America to remain an irresistible destination.”
This is something that the state of Michigan is keen to demonstrate. “We have arisen again from the ashes”, was the response by David Lorenz, Vice President of Travel Michigan, to the question of why it is worthwhile for tourists to visit the former automobile city Detroit. “Detroit is the most innovative metropolis in the USA”, he stated, and drew attention to the city’s skyline as proof. “Many old skyscrapers have been renovated because, during the recession and with the decline of the traditional automobile industry, it was too expensive to demolish them and build anew.” As a result Detroit has become a unique centre for mosaics from the early 20th century, and for other forms of architecture, especially Art Deco.
In the world of music the legendary Motown sound is celebrated in and around Detroit, where the population has a greater diversity than almost anywhere in the USA, having come there from many different countries to work in the large automobile factories. “Now they are all contributing to a new culture. In this respect Detroit has much in common with Berlin“, said Lorenz.ADVERTISEMENT

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How are Bahrain, Egypt, Croatia and Georgia confronting tomorrow’s challenges and how are these countries’ tourism policies paving the way for the future? That was the topic Monika Jones discussed with the Kingdom of Bahrain’s Tourism Minister Fatima Al Sairifa, Egyptian Tourism Minister Ahmed Issa, and Georgian Vice Minister of Economy and Sustainable Development Mariam Kvrivishivli on Tuesday at the ITB Berlin Convention. Also taking part was Croatian Tourism and Sports Minister Nikolina Brnjac. The representatives of the four countries presented four effectively different concepts.
Bahrain, said Fatima Al Sairifa, had successfully implemented the digital transformation and improved networking among actors and external marketing. It had become evident for example that by working with travel bloggers one could target certain visitor segments. The country’s concept for receiving 14 million visitors annually by 2026 comprised three key elements: marketing Bahrain, which consisted of more than 30 islands, as an island destination, a luxury destination and a MICE destination. Al Sairifa pointed to Exhibition World Bahrain which opened last November and where numerous events had already taken place.
According to Egyptian Tourism Minister Ahmed Issa, his country had made use of digitalisation to make regulating health and safety standards better and more efficient and to ensure all actors had fair access to the market. “We want to make it easy for the private sector to unleash its potential“, said Ahmed Issa. With Egypt expecting record tourist numbers this year and aiming to attract 30 million visitors by 2028, it was important to rapidly and unbureaucratically expand the infrastructure. Thus, steps would be taken to make it easier for private investors to increase room capacity. Tourism products for individual travellers would be expanded too.
Croatia’s new strategy in particular has sustainable tourism as its goal by 2030. Sustainability was one of the preconditions for obtaining state funding, said Nikolina Brnjac. The country was not aiming to attract mass tourism, the minister said, but instead increasingly emphasising eco, outdoor and health tourism. In tourist hotspots such as Dubrovnik and Split the focus was on better regulation of visitor flows.
Georgia’s development of the tourism market also increasingly favours eco, nature and rural tourism. In particular, Georgia wants to present itself as the land of infinite hospitality. “Sincere hospitality is part our DNA, for here in Georgia we believe that every guest is a gift of God”, Vice Minister Mariam Kvrivishivli assured the listeners. In Berlin, this year’s host country of ITB is not only showcasing its cultural past, with its unique alphabet and being the first to grow wines, but is also presenting itself as a modern country increasingly oriented towards the West – and which thanks to its hospitality has a record number of tourists who regularly return.ADVERTISEMENT

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THE MANY SIDES OF MALAYSIA

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Egypt wants to attract more tourism by expanding flight routes, bed capacity and offering travellers an even better experience. At ITB Berlin Tourism Minister Ahmed Issa outlined his concept for the sector for 25 to 30 per cent growth over the next few years. He would like to focus more on those taking individual tours as well as families. A new campaign targeting mainly 12 European countries aims to portray the country’s wide-ranging attractions.
With its historical sites, beaches and rich cultural past, Egypt is among Germans’ favourite destinations in North Africa. The country boasts 365 days of sunshine a year and is therefore a magnet for northern Europeans, particularly in winter. Tourism Minister Ahmed Issa would welcome even more visitors in the future. The new campaign focuses on various ways to holiday, with Nile cruises, sports and desert tours on offer, along with beaches and relaxation.
For Ahmed Issa it is not just about growing tourist numbers. He also wants them to enjoy a better-quality experience. That begins at home with making arrangements and obtaining a visa, continues with arriving at the airport and ends with staying at a holiday destination. He regards the mainly privately owned hotels and tour operators as important partners. The minister sees digitalisation as being a big opportunity too. In Egypt, 90 per cent of tickets to see attractions are now sold online, which makes life a lot easier particularly for those undertaking individual tours.
Fans of Egypt are eagerly awaiting the opening of the Grand Egyptian Museum in Cairo, whose facades are a tribute to the pyramids of Giza. Issa announced the tourist highlight was due to open in late 2023 or early 2024.

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PRIORITY FOR CLIMATE PROTECTION IN TOURISM

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The tourism industry is back and on course worldwide to reach pre-pandemic levels. On Tuesday at the ITB Berlin Convention, Harald Pechlaner, university professor of Tourism from Eichstätt, discussed the challenges currently facing the industry and how to deal with digitalisation, the skills shortage and a much talked-about trend, sustainability.Taking part in the event were Julia Simpson, president and CEO of the World Travel & Tourism Council (WTTC), Alessandra Priante, regional director, Europe, World Tourism Organization (UNWTO), Sören Hartmann, president of the Federal Association of the German Tourism Industry (BTW) and Dr. Eduardo Santander, executive director and CEO of the European Travel Commission (ETC).
Sören Hartmann (BTW) was of the opinion that the industry’s recovery could not signify business as before. In future, the focus would be on creating values for destinations and travellers alike. It meant travellers would have to get used to paying more for their holidays, while benefiting from more interesting and insightful experiences at their destination. “We need to transform our thinking and sell our products above value, not above price”, Hartmann said.
“This is not about returning to the past but about now and the future“, said Dr. Eduardo Santander of the ETC. He stressed that it was not about predicting but instead shaping the future. Europe had an important role to play as a coordinator, Santander said. The introduction of the Europe-wide COVID vaccine pass had shown that. It was necessary now to create a platform for more eco-friendlier action – with eco-friendlier aviation fuels, better waste management and a combined energy mix.
According to Alessandra Priante of the UNWTO, one of the most important challenges now was to strengthen the basic workforce in tourism. “If we lose people we lose the heart and soul of our business“, Priante warned. That was why it was important to build trust among young people, to offer them training and to promote tourism as an industry with good career prospects.
According to Julia Simpson of the WTTC, another key to making the industry more attractive was presenting tourism’s carbon footprint in rational rather than emotive terms. “Greenhouse gas emissions from using smartphones were the same as air travel worldwide”, Simpson said, adding that the tourism industry’s carbon emissions were at 8.1 per cent. She emphasised that the tourism industry had now succeeded in reducing its carbon footprint and decoupling growth from CO2 emissions. “In many places tourism is a kind of guardian of nature”, Simpson said.ADVERTISEMENT

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The Gulf state is exhibiting at ITB Berlin for the first time. Saudi Arabia wants to lure more tourists to the country with new hotels, restaurants and attractions at historical sites such as Diriyah and Alula. Increasing hotel capacity and flight routes and easing visa requirements are part of a strategy for the future entitled Vision 2030 which envisions an economic transition towards greater diversity and sustainability. The Gulf state is represented at ITB Berlin for the first time and over the coming days will provide information on new tourism projects on its stand in Hall 3.2.
Saudi Arabia attracts almost two million pilgrims annually with Mecca and Medina, holy sites in Islam. Beyond that however, the country wanted to profit more from tourism, said Hazim Al Hazmi of the Saudi Tourism Authority speaking at the press conference of ITB Berlin at the Palais am Funkturm. The country is currently investing heavily in tourism as part of Vision 2030. As a strategy for the future it wants to reduce oil dependence by strengthening other sectors.
At its press conference on Media Monday at ITB Berlin, Saudi Arabia presented some of its tourist highlights. In the desert city of Diriyah, marketed under the slogan ’The City of Earth’, the district of Al Bujairi with its winding streets awaits visitors who take a short half-hour drive from King Khalid International Airport or travel 15 minutes from Riyadh’s city centre. The history of the former Saudi capital is documented in museums. According to Abdulrahman Aljefri of the Diriyah Gate Development Authority, there are plans to significantly expand bed capacity around this historical site and build 38 hotels. Expanding the Bujairi Terrace resort to include 21 luxury and mega-luxury restaurants is seen as a gigantic project.
Fascinating rock formations await visitors to Alula. According to Julia Stubenböck of the Royal Commission for Alula Germany, there are plans to increase bed capacity here too to 5,000 rooms in 2030. Visitors can look forward to numerous adventure activities or relaxing – from volcanic tours to wellness applications at Saudi Arabia’s first Banyan Tree Resort.
According to Abdullah Al-Zahrani of Red Sea Global, beach holidays in Saudi Arabia are an option too. Currently hotels, apartments and leisure facilities enabling sustainable tourism are being built on the Gulf state’s west coast, where travellers can dive down with colourful marine life in the Red Sea and enjoy sports and leisure activities.ADVERTISEMENT

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The United Nations Establishes Global Tourism Resilience Day

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The United Nations has voted to create a Global Tourism Resilience Day, which will be marked each year on February 17.The day will be used to promote a sustainable and resilient travel industry, with a focus on the potential for the sector to drive economic growth, social development and financial inclusion, in addition to environmental benefits.
The UN voted on Monday, February 6 to adopt resolution 70.1 drafted by the Global Travel and Tourism Resilience Council in collaboration with the Global Tourism Resilience & Crisis Management Centre.
It was backed by countries including the Bahamas, Belize, Botswana, Cabo Verde, Cambodia, Croatia, Cuba, Cyprus, Dominican Republic, Georgia, Greece, Guyana, Jamaica, Jordan, Kenya, Malta, Namibia, Portugal, Saudi Arabia, Spain and Zambia.
More than 30 private sector associations including the USTA, IATA, the WTTC, Travalyst, the Business Travel Association, LATA, PATA, ETOA, ITB Berlin, Travel Foundation, Travel Declares a Climate Emergency, the GBTA, USAID Developing Sustainable Travel in Bosnia Herzegovina and the Association of Touring & Adventure Suppliers also endorsed the proposal.
Jamaican tourism minister Edmund Bartlett (pictured), who made the case to the UN and is also co-chair of the Resilience Council and the GTRCMC, said: “The day will remind countries and businesses in travel and tourism to focus on how you respond to crises, how you recover quickly, and how you will grow. That is what resilience is all about.”ADVERTISEMENTResilience Council spokesperson Laurie Myers added: “Every year leading up to February 17 we will run events and campaigns to remind both the public and private sectors to focus on preparedness, sustainability, recovery and resilience with the outstanding examples being honoured establishing best practice and in the process saving lives.”
Minister Bartlett will hold a Talk and Toast event at ITB to share the enormous importance of this day going forward and hand out certificates of appreciation and acknowledgment to invited organizations present at ITB. March 9 at 5:20pm in Hall 3 1.b.

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New crises and the uncertainty they create are encouraging populism, and “then we minorities are the first to be attacked.“ That was the sad fact that stood out in Tuesday’s keynote speech by Peter Jordan on ’LGBTQ+ Tourism and Resilience’.Jordan, founder of the consultancy Gen C Traveller, was confident the community could master this challenge: “It has been through a lot these last few years.“
Rika Jean-François, CSR commissioner for ITB Berlin, opened the panel discussion noting that the pandemic in particular had further increased the threat for minorities and that it helped hate and conservatism thrive again. Jordan was insistent that even in times of increasing demand for sustainability travel had to remain a basic need because it was indispensable among other things for educating oneself and one’s personal orientation. The LGBTQ+ community had to “establish its own resilience“ while also identifying with measures to fight climate change, since this impacted everybody regardless of sexual orientation. It was possible this increasingly urgent situation held the key to successful inclusion.
Barbara Poma of the onePulse Foundation from Orlando, who has dedicated herself to the fight against hatred, invited everybody to travel to Florida to help the local inclusion efforts which are under threat from many sides. Benedikt Brandmeier, director of Tourism, Events and Hospitality, explained the efforts the Bavarian capital is taking in order to treat tourists not simply as cash-dispensing hobby photographers, but to make them feel part of everyday local activities, thus giving them a taste of the city’s way of life. He admitted this was sometimes difficult to reconcile with the LGBTQ+ community’s desire for safe spaces, however such efforts had proved successful at specific carnival events.
Rachel Ferguson of Visit Philadelphia made similar comments. Many visitors belonged to more than one marginalised minority, as a person of colour or in the role of a mother for example. The solution, with inclusion as its goal, had to be to afford all groups respect so they could realise their potential with dignity as free persons. Alex Belopolsky of the Munich Proud at Work Foundation appealed not to simply accept decisions contradicting LGBTQ+ values, such as that of UNWTO to make the Uzbek city of Samarkand the World Tourism Capital, because homosexuality was punishable with a jail sentence in Uzbekistan.
Thomas Bömkes, the LGBTQ+ tourism adviser to ITB Berlin, announced Karl Krause and Daan Coljin as winners of the Pioneer Award for innovative achievements for the community. They had travelled around the world as a male couple with their travel blog, had recently published a book and had contributed decisively to spreading a positive LGBTQ+ aura.ADVERTISEMENT

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Initiative announced to address the workforce deficit in the travel and tourism industry. Jamaican Minister Bartlett to discuss global workforce issues in tourism at ITB, Berlin
A newly formed Tourism Employment Expansion Mandate (TEEM) project, which is a cross sector collaborative effort to understand the workforce deficit in the travel industry, has released new global research that indicates the situation is more critical than ever.
The project put in place by the Global Travel and Tourism Resilience Council (RC) under the leadership of Minister Edmund Bartlett of Jamaica to monitor emerging trends and promote resilience, has shared their preliminary research with some alarming findings. While the tourism sector has fueled the global economy of up to 10.6%, it is a vulnerable sector that has felt the impact of the global pandemic with a loss of more than 62 million workers according to the World Economic Forum.
Working on behalf of TEEM to ensure a broad cross section are organizations such as EEA, GTTP, Sustainable Hospitality Alliance, A World for Travel, Medov Logistics, JMG, EMG, FINN Partners, LATA, USAID Developing Sustainable Tourism in Bosnia Herzegovina and others. The research was conducted globally across travel and tourism industry. The key findings include:
Alarming deficit figures – 68 percent of respondents said they are currently understaffed. Whilst the deficit of the workforce has been widely discussed – there’s been no data to understand how widely the issue is being felt across the industry. The resource shortage remains critical in food preparation, technology, AI, sales and reservations.ADVERTISEMENTDeficit due to the industry’s image – 88 percent of the global travel and tourism industry recognize the deficit in the workforce and attribute that to a reputational challenge, leading to a lack of talent in the industry. The same amount would welcome and support an initiative to understand talent sentiment.
Younger demographic harder to attract – 62 percent said the 25–45-year-olds are the most difficult talent to attract to travel and tourism. Talent is choosing to pursue jobs in technology and pharmaceuticals rather than the travel industry.
No action to address the issue – 80 percent of respondents said they leave jobs open longer than in previous years and 82 percent leave jobs open rather than pushing through other means. This indicates that the travel and tourism industry is taking a wait and see approach rather than taking action to address the issue.
The research was initially presented at the Global Tourism Resilience Conference in Kingston, Jamaica in celebration of February 17th being declared Global Tourism Resilience Day by the United Nations. A day which is focused on driving global resilience within the travel industry. This is the first phase of the planned research being driven by Arvensis Search for TEEM. The next step will look at understanding the talent sentiment and identifying reasons for attrition and migration to other industries.
TEEM was represented on two panels to discuss the human capital crisis identified by the research, and steps that can be taken to address it. Both Anne Lotter, Executive Director of GTTP and Christian Delom, Secretary General of the A World for Travel stressed that engaging the future talent pipeline with an interactive and exciting curricula and retaining staff by adapting the business model to align with students’ expectations were some of the suggestions made by the panel. The panel, agreed that education is key, offering a professional training programme which balances skills and training to ensure future employees do not transfer out of the sector. Ibrahim Osta, USAID Developing Sustainable Tourism in Bosnia and Herzegovina, Chief of Party also presented models of best practice in human capital development for the tourism sector from various countries including Jordan, Bosnia and Herzegovina. He presented a four-pronged approach for the Industry that includes expanding the demand for tourism jobs through employer brand awareness campaigns, upgrading vocational training for youth, improving higher education institutions’ curricula and implementing industry-based training to upskill existing workers, all elements of the TEEM plans going forward.
Minister Bartlett, the Resilience Council’s CoChair said: “Resilience is not a destination…it’s a journey. We all must be on this journey together in collaboration with each other to ensure that economic parameters and the social conditions are improved, while climate and the environment are addressed. Resilience means we prepare for crises rather than react to them. Let us not have gone through this pandemic without having learned the lessons. Across the world there are examples that we can replicate while we improve our own responses, we lift those who have not the capacity. We build capacity and we share best practices, new technologies and social philosophies that ensure local supply chains are maximized as workers are embraced and thrive within the sector.”
The Minister will further discuss the work of Project TEEM and resilience of the industry on 8 March 2023 at ITB, Berlin. Minister Bartlett will be joining the ‘New Narratives for Work’ panel session moderated by established tourism author Harald Pechlaner for Destination Resilience, Routeledge, 2018. The Future Work Track session will be on the Blue Stage, Hall 7-1b from 10:30-12:00. For more information on Project TEEM or to be involved, write to [email protected]

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