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SkyTeam’s branded Lounge at Santiago International Airport is now open to Priority Pass members traveling on flights operated or marketed by SkyTeam member airlines, including codeshare services with airline partners such as LATAM, regardless of cabin class or Frequent Flyer status.
Designed with sustainability in mind and highlighting the country’s rich culture, cuisine and winemaking heritage, SkyTeam’s Santiago Lounge offers spectacular views across the tarmac to the Andes. Set over 757 square meters, the Lounge features 154 seats plus showers, free Wi-Fi and charging points throughout.
We are delighted to open our Santiago Lounge to Priority Pass members flying on SkyTeam member airlines, offering a thoughtfully designed, high quality lounge that blends SkyTeam service with the spirit of Chile to enhance their travel experience.”  Mauro Oretti, Head of SkyTeam Operations
“The SkyTeam Lounge in Santiago is one of my personal favorites, so it is great news that even more customers can now enjoy the warm service and high-class food and amenities when flying from the airport.”  Jeffrey Stern, CEO Global Lounge Network
Treats on offer in SkyTeam’s Santiago de Chile Lounge include:ADVERTISEMENTSips to savorChile is one of the world’s leading wine producers and SkyTeam is proud to offer a wide selection of local wines to enjoy in its Santiago Lounge. From the intense, ruby red Casa Silva Carmenere with aromas of black cherries and plums, to a chilled Reserva Emiliana Chardonnay with refreshing notes of citrus, customers can also toast their travels with a glass of Gemma or Azur fizz.
A wide selection of soft drinks, juices, tea and coffee are also available.
Memorable menusSkyTeam’s Lounge is the only one in Santiago International Airport to boast its very own empanada station, serving up fresh and authentic bites generously filled with spiced meat or cheese. Or why not sample some sopaipillas with pebre, a fried street food snack served with a tasty Chilean salsa.
A self-service buffet balances local flavors with international tastes. Current highlights include Carne a la Cerveza con Puré Rústico – a delicious slow-braised beef cooked in beer, or a meat-free Pastel de Choclo Vegetariano.
Time to celebrateSkyTeam’s Santiago Lounge opened in March 2022 as international travel restarted from the country but before COVID restrictions were fully lifted. To showcase the many highlights the Lounge has to offer, SkyTeam and Global Lounge Network welcomed customers, airline and airport stakeholders to a delayed ‘official opening event’ to celebrate the Lounge’s success to-date.
Where to findSkyTeam’s Santiago Lounge – the global airline alliance’s first in Latin America – is situated on the first floor of the airport’s Terminal 2, Pier E, is open from three hours prior to the first flight until the last SkyTeam flight of the day departs. Santiago International Airport is served by five member airlines, including Aerolineas Argentinas, Air France, Delta Air Lines, and KLM.

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Cathay Cargo and the Cathay Cargo Terminal have received the IATA Center of Excellence for Independent Validators Lithium Batteries (CEIV Li-batt) certification. With this new accreditation, both Cathay Cargo and the Cathay Cargo Terminal each now hold the full set of CEIV certifications, joining CEIV Pharma, CEIV Fresh and CEIV Live Animals.
CEIV Li-batt addresses an important issue for the air-cargo industry. The incorrect charging, handling and mislabelling of shipments containing lithium-ion batteries can endanger people and property, and has caused fires. This has become a bigger issue for the air-cargo industry as e-commerce continues to grow, increasing the incidence of undeclared or misdeclared shipments.
The airline-specific CEIV Li-batt accreditation joins Cathay Cargo’s existing mitigations for lithium-ion battery shipments, which include a full range of fire containment bags (FCBs) and fire-resistant containers (FRCs). Cathay Cargo also operates its Cargo Agent Operation Programme and an additional indemnity scheme for mislabelled dangerous goods as the supply chain becomes more complex.
The Cathay Cargo Terminal at Hong Kong International Airport has also independently achieved its own CEIV Li-batt accreditation for cargo terminal operators, ensuring customers’ shipments receive a safe and assured end-to-end experience, whether travelling to, from or through Hong Kong.
Director Cargo Tom Owen said: “The safe carriage of lithium-ion batteries is a core focus of our cargo business and we have introduced a coherent and far-reaching series of safety protocols with our customers and operational teams to mitigate risks over the past few years. The CEIV Li-batt accreditation now achieved by both Cathay Cargo and the Cathay Cargo Terminal will give further confidence to our customers that we adhere to the highest standards of handling in the industry.”ADVERTISEMENTCEIV Li-batt formalises baseline standards to improve the competency and quality management in the handling and carriage of lithium-ion batteries across the logistics supply chain. The accreditation is also available to shippers, forwarders and cargo terminal operators. The entire programme is underpinned by the IATA Dangerous Goods Regulations (DGR) and the IATA Lithium Battery Shipping Regulations (LBSR), and adds training, assessment and validation that demonstrate compliance with these regulations.
IATA Regional Vice President for North Asia Dr Xie Xingquan said: “The air cargo market for products containing lithium-ion batteries is experiencing significant growth. We congratulate Cathay Cargo and its cargo terminal operator, Cathay Cargo Terminal, on successfully achieving IATA’s CEIV Lithium Batteries Certification. This accomplishment by one of the world’s largest cargo operators and its partner, located in one of the busiest logistics hubs globally, is a significant boost for the aviation industry. Furthermore, it assures the customers of these organisations that they are adhering to the highest safety and security standards when transporting products containing lithium-ion batteries.”
Cathay Cargo’s Owen added: “We will continue to innovate and optimise our processes around safe lithium-ion battery carriage. The work we are doing related to this will remain as the upmost priority for our operational teams.”

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Global Airlines, the world’s newest long-haul airline, has announced a significant partnership with American Express, meaning high-spending Amex Cardmembers can book tickets and benefit from exclusive offers with the airline.Ahead of the first flight in 2024, American Express and Global will collaborate on bespoke offers for Amex Cardmembers on the inaugural services between London Gatwick and New York’s JFK. The agreement will also see a range of exclusive fly-drive offers, hotel stays, and restaurant bookings made available to Cardmembers.
Global will commence operations with two transatlantic routes. Through the new partnership, American Express Cardmembers will be among the first to be able to purchase tickets across all three cabins onboard the Global Airlines A380 aircraft; First, Business and Economy. The airline is also determined to improve the way people travel when working and is seeking to attract business travellers to its newly designed and refurbished cabins.
Commenting on the partnership, the CEO and Founder of Global Airlines, James Asquith said: “I’m delighted to announce our latest major partnership with one of the world’s leading brands. Teaming up with American Express to provide its Cardmembers with exclusive offers and promotions and the chance to join us on some of our very first flights, alongside delivering a best-in-class payments experience, is a really important step for the airline.
“Both Global Airlines and Amex are united by a desire to offer the best possible customer service and experience, and I can’t wait to encourage as many of its Cardmembers as possible to go Global when flying transatlantic.”
Dan Edelman, Vice President and General Manager, UK Merchant Services at American Express, said: “We’re committed to ensuring that Amex is accepted wherever our Cardmembers want to spend, so are delighted to bring them the opportunity to be among the first passengers on Global Airlines. With our long history in travel, this new partnership is hugely exciting for us.”ADVERTISEMENTPassengers booking to fly with Global will also be able to pay with American Express’ award-winning Pay with Bank Transfer solution, a simple, speedy and secure way for consumers to pay directly from their bank account.
The announcement was made at the airlines “Welcome Onboard” event, held at Kettner’s, Soho House on Thursday night.
Over 200 guests were in attendance, including representatives from national media, investors and aviation & brand partners.
Laurent Perrier was served throughout, and, to bring to life the airline’s onboard service, all guests were given a luxury amenity kit featuring products from Margaret Dabbs, Waken, Murdock, Mermaid Vodka, and Longbottom.

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The International Air Transport Association (IATA) emphasized its opposition to a proposed ban on night flights at Brussels Zaventem airport. The proposal is premature as it ignores Belgium’s international obligations under the Balanced Approach to noise, including bilateral air service agreements and which is also enshrined in EU law.
The Balanced Approach explicitly states that flight restrictions should be applied as a last resort, only after a detailed consultation and cost-benefit analysis, and when the noise benefits to be gained from other possible measures of the Balanced Approach have been exhausted.
Moreover, any night flight ban at Brussels Zaventem airport would have a negative impact on the Belgian economy, and for air connectivity. Many of the flights that would be impacted by a night ban are cargo flights. Belgium is particularly strong in pharmaceutical exports which rely on air transport for rapid, time-and-temperature controlled shipment, in which Zaventem is a world-class leader. In terms of air connectivity, the airport facilitates a modest but important number of night flight connections. Among the routes that would be threatened by a ban are connections to Africa – one of the world’s fastest growing economic regions.
“The noise concerns of the community around Brussels airport must be heard, but it is profoundly unfortunate that Minister Gilkinet has attempted to circumvent the Balanced Approach, which is the long-accepted and successful international process for managing airport noise impacts. The Balanced Approach specifically helps to mitigate noise while protecting the benefits of air connectivity for the economy and community both near the airport and across Belgium as a whole, not least in terms of thousands of jobs. It is vital that the government scrap this proposal and instead engage in a meaningful consultation with stakeholders,” said Rafael Schvartzman, IATA’s Regional Vice President for Europe.

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Virgin Atlantic and Rolls-Royce today confirm the successful Sustainable Aviation Fuel (SAF) blend ground test on the Rolls-Royce Trent 1000 engine. The test marks a key milestone in the project which will see the world’s first 100% SAF flight travel across the Atlantic from London Heathrow to New York JFK on a Boeing 787, set to take off on November 28, 2023.In addition to the test, fuel suppliers Air bp and Virent have been announced to supply the 60 tonnes of SAF to be used in the world first, supporting consortium research, testing and the flight itself. The SAF will be produced through the Hydroprocessed Esters and Fatty Acids (HEFA) pathway as well as synthetic aromatic kerosene (SAK) SAF at an 88% and 12% blend ratio.
Virgin Atlantic is committed to finding more sustainable ways to fly on our mission to Net Zero 2050. Already operating one of the most fuel and carbon efficient fleets across the Atlantic, this flight builds on the airline’s 15-year track record for leading on SAF. Demonstrating that through radical collaboration, industry can deliver 100% SAF in today’s engine, airframes and fuel infrastructure for long haul flight.
SAF typically delivers CO2 life cycle emissions savings of more than 70% whilst performing like traditional jet fuel. SAF has a fundamental role to play in aviation’s decarbonization and pathway to Net Zero 2050. Today, SAF represents less than 0.1% of jet fuel volumes and fuel standards allow for just a 50% SAF blend in commercial jet engines. The one-off Virgin Atlantic flight in November will demonstrate the potential of SAF as a 100% drop-in replacement for fossil fuel today.
The realization of the 100% SAF transatlantic flight taking to the skies is a challenging task requiring cross industry collaboration and dedicated project teams working on the research, testing and operations to make it happen. The Virgin Atlantic led consortium, joint funded by the UK Department for Transport, includes Rolls Royce, Boeing, University of Sheffield, Imperial College London and Rocky Mountain Institute. The successful bench engine test is a key milestone, however further permissions and safety approvals are required for the flight to take off in November.
Virgin Atlantic and the consortium will leverage the 100% SAF transatlantic flight to further SAF use, as well as addressing other environmental impacts of the sector. The project will demonstrate further reductions in CO2 from operational efficiencies, contribute to research and development into the non-CO2 effects of flying, and provide an end-to-end life cycle analysis of the flight. Any residual CO2 emissions from the flight will be mitigated using innovative carbon removals from biochar projects.ADVERTISEMENTShai Weiss, CEO, Virgin Atlantic, commented: “The 100% Sustainable Aviation Fuel transatlantic flight will be a historic moment in aviation’s roadmap to decarbonization. Alongside fleet transformation, SAF is the most readily available way for our industry to decarbonize, but currently there’s not enough supply and without it and the radical collaboration required to produce it, we can’t meet our 2030 targets. We need UK government support to create a UK SAF industry to allow for every single flight out of the UK to operate with 100% SAF – if we make it, we can fly it.”
Rob Watson, President – Civil Aerospace, Rolls-Royce, said: “We are incredibly proud that our Trent 1000 engines will power the first ever flight using 100% Sustainable Aviation Fuel across the Atlantic. Confirming that we have successfully completed the ground test of the Trent 1000 engine today, using the chosen 100% SAF blend, gives us increased confidence for the engine’s performance and operation ahead of the flight this November. The flight will represent an incredible milestone for the entire aviation industry in its journey towards net zero carbon emissions.”
Aviation Minister, Baroness Vere of Norbiton, commented: “A year on from the launch of our Jet Zero Strategy, I’m delighted that Virgin Atlantic has confirmed the first ever transatlantic flight powered solely by Sustainable Aviation Fuel will take off this winter. Thanks to government funding, this flight will be a huge step towards net zero and showcase the potential of SAF – creating jobs and helping to grow our economy.”
Andreea Moyes, Global Head of Sustainability, Air bp, said: “We are thrilled to be supplying Sustainable Aviation Fuel for the world’s first 100% SAF transatlantic flight. SAF is currently the most viable option to help us meet the industry’s net zero ambition and in the short and medium term it will be the only option for long-haul flights. Moving our industry and policy towards the use of 100% SAF is important as we work in collaboration with key stakeholders to help decarbonize aviation.”
Dave Kettner, President & General Counsel, Virent said: “With Virent’s plant-based Synthesized Aromatic Kerosene (SAK) providing essential fuel components, this test showed that 100% drop-in renewable fuel is cleaner burning and will work seamlessly in today’s commercial airline engines. We’re honored to collaborate with Virgin Atlantic, Rolls-Royce and Air bp as these forward-looking companies lead the way in sustainable aviation. Virent shares their commitment to finding sustainable ways to fly, and we’re excited about the pivotal role our BioForm® SAK plays in making that goal a reality.”
Sheila Remes, Vice President, Environmental Sustainability, Boeing said: “Boeing is proud to provide technical expertise and support for this testing as we gear-up for Virgin Atlantic’s flagship Boeing 787 Dreamliner to make the first 100% SAF transatlantic flight. We look forward to continuing to work with our project partners on this journey, taking one more step towards a sustainable future of flight.”

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In order to meet the challenges in the area of climate and environmental protection, DER Touristik and the Lufthansa Group are expanding their cooperation: As part of a strategic partnership, DER Touristik is the first major tour operator to purchase Sustainable Aviation Fuel (SAF) from the Lufthansa Group. This consists of biogenic residues such as used cooking oils and reduces CO₂ emissions by around 80 percent compared to conventional kerosene. With the SAF it has purchased, DER Touristik will offer its guests more climate-friendly air travel using SAF at no extra charge. The costs for the SAF are covered by the tour operator.
Specifically, DER Touristik uses the SAF purchased from the Lufthansa Group to improve the carbon footprint of selected products. These tours will be presented in the DERTOUR Magalog – a mixture of magazine and catalog – to be published in September 2023 with the title “Conscious Travel”. For example, an SAF share of 20 percent will be fed into the flight system for the Lufthansa flights of the 2024 round trips presented in the Magalog. This will reduce the passenger’s individual flight-related CO₂ emissions. These round trips include two individual DERTOUR trips to Ireland, where guests travel locally by public transportation, as well as five guided small-group trips to Albena on Bulgaria’s Black Sea coast, Menorca, Andalusia, Madeira, and Lisbon and Porto. By the end of 2024, selected Lufthansa Group flights booked in addition to one of the sustainably certified hotels in the new DERTOUR Magalog will also feed 20 percent SAF into the flight system at DER Touristik’s expense. In addition, REWE Reisen in Germany and Billa Reisen in Austria will each put together two more sustainable vacation offers with Lufthansa Group flights in Europe in the fall of 2023.
As part of the strategic partnership between DER Touristik and the Lufthansa Group, various other measures are also planned that will sensitize vacationers and travel agency experts to the topic of SAF and make it tangible for them, including an expert study trip to Ireland for travel agencies. Last spring, the Lufthansa Group and DER Touristik had already jointly launched more sustainable travel offers in an initial test run.
A crucial key to more sustainable flying
“We are very pleased to have DER Touristik as a cooperation partner at our side who is committed to the sustainable transformation of the travel industry, who is breaking new ground together with us and who is sensitizing its customers to forward-looking travel offers,” says Frank Naeve, Senior Vice President Global Markets & Stations Lufthansa Group. “With our airlines, we want to connect people, cultures and economies in the most sustainable way possible, reduce the environmental impact of flying and use required resources as efficiently as possible. The use of Sustainable Aviation Fuel is a crucial key to more sustainable flying in this regard.”ADVERTISEMENT“Our goal is to make tourism more climate-friendly and reduce emissions from vacation travel. A key lever in this is flying,” explains Dr. Ingo Burmester, CEO DER Touristik Central Europe. “At the same time, we are investing in the shift toward a lower-emission airline industry with our commitment. As a tour operator and flight broker, we see it as our responsibility to get involved in this area. As an industry, we can only achieve change by joining forces and standing shoulder to shoulder with long-standing, trustworthy partners such as the Lufthansa Group.”
The Lufthansa Group has set itself ambitious climate protection goals and aims to achieve a neutral CO₂ balance by 2050. Already by 2030, the Lufthansa Group wants to halve its net CO₂ emissions compared to 2019 through reduction and compensation measures. The reduction target until 2030 was validated by the independent Science Based Targets initiative (SBTi) in August 2022. The Lufthansa Group was the first airline group in Europe with a science-based CO₂ reduction target in line with the goals of the 2015 Paris Climate Agreement. For effective climate protection, the Lufthansa Group is focusing in particular on accelerated fleet modernization, the use of SAF, the continuous optimization of flight operations, and offers for its private travelers and corporate customers to make a flight or the transport of cargo more sustainable. In addition, the Lufthansa Group has been actively supporting global climate and weather research for many years.

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The International Air Transport Association (IATA) released the following statement by its Director General, Willie Walsh, on the performance of the United States and Canadian air traffic control (ATC) organizations.
“Over the past 12-18 months airlines have responded to the very strong post-pandemic travel demand by adding tens of thousands of employees to their workforces. US passenger airline employment is now at its highest level in over two decades, for example. In contrast, ATC staff shortages in North America continue to produce unacceptable delays and disruptions for the traveling public on both sides of the border.
United States“The recent report by the US Department of Transportation (DOT) Office of the Inspector General makes clear that the Federal Aviation Administration (FAA) has allowed the controller workforce to shrink to the point where it is challenged to maintain continuity of operations at the country’s most critical air traffic control facilities. In fact, 77% of these vital facilities are staffed below the Agency’s 85% threshold. The situations in New York Terminal Radar Approach Control and Miami Tower are extreme at 54% and 66%, respectively.
“Earlier this year, airlines reduced their schedules by up to 10% at New York area airports at the request of the FAA which had acknowledged that it could not accommodate the current level of operations there with the existing controller workforce.
“Poor ATC performance comes on top of the FAA and DOT requiring airlines to invest over $630 million to upgrade or replace fully certified onboard avionics equipment on thousands of aircraft to mitigate the risks of 5G rollout near airports. This is unique to the US. The 5G rollout in other parts of the world has not required anything like this of airlines.ADVERTISEMENT“This double whammy of poor planning is exceptionally disappointing. While the administration has well developed plans for new passenger rights regulations to penalize airlines for delays even if the root causes are beyond the industry’s control, a fix for controller shortages that would actually reduce delays is far too long in coming. As a first step, it is long past time for the appointment of a permanent FAA Administrator equipped to show strong leadership in devising a plan to rapidly rebuild the controller workforce.”
Canada“Recent press reports highlight how NAV Canada, the Canadian air navigation services provider (ANSP), is also letting down airlines and the traveling public, with hundreds of flights cancelled owing to controller shortages.
“This comes as the Canadian Government is revising passenger rights legislation, solely placing the burden of care and compensation on airlines, irrespective of the root cause of disruptions and delays.
“We agree with the Government that shared accountability is needed across the entire value chain, something that cannot be achieved by singling out airlines. Instead of focusing on bureaucratic and punitive legislation, the Government needs to urgently address the shortfalls in those sections of the aviation ecosystem which it controls. Asking airlines to negotiate performance agreements with monopoly service providers reflects a lack of understanding of the industry and will not improve the overall travel experience,” said Walsh.
Bottom Line“Ottawa and Washington, DC need to take ownership of the issues under their direct control and lead in resolving them. Appointing a permanent FAA Administrator would be a first and major step in urgently addressing the US aviation/air traffic control infrastructure constraints, which are hindering airlines from delivering the service travelers expect. Furthermore, refraining from doubling down on costly and poorly thought-out air travel consumer rights regulations in both countries, would free up resources across the entire value chain, in order to enhance the customer experience,” said Walsh.

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Jet2.com and Jet2holidays have once again been rated amongst the best companies in the UK for delivering outstanding customer service, according to the latest UK Customer Satisfaction Index (UKCSI).The July 2023 UKCSI, published by The Institute of Customer Service, has ranked Jet2holidays joint 7th out of more than 280 major brands and organisations for customer service.
With a customer satisfaction score of 84.5, it means that not only is the UK’s largest tour operator the only tour operator to appear in a list of the ten most highly rated organisations for customer satisfaction, but it has also improved its score by 0.8 points compared to July 2022. The average ‘tourism’ company scored 80.4.
Leading leisure airline, Jet2.com, has also been highly rated coming in joint 22nd after receiving a customer satisfaction score of 82.1, and ranking significantly higher than the national ‘transport’ sector average of 71.9. As well as the only airline to appear in the top 50 list of organisations, this score makes Jet2.com the top-ranked transport company in the report.
The companies’ successes in the most recent UKCSI survey are the latest examples of how the award-winning airline and tour operator have continued to deliver their customer-first strategy.
For example, Jet2.com has continually operated its entire programme without making cancellations this year, meaning customers can book and travel on their well-deserved holidays knowing they will get away as planned. This follows on from Jet2.com being repeatedly recognised last year for not making any cancellations due to its own staff shortages. The airline, along with Jet2holidays, took action to proactively recruit well ahead of the bounce back last year, and as such had a very visible uniformed presence in place (referred to as the Red Team) in UK airports as well as in main overseas airports and in resorts. This Red Team are on hand this summer, providing customers with an award-winning friendly service and giving customers extra assurance that they are in the best hands when they travel.ADVERTISEMENTThe UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been published by The Institute of Customer Service since 2008. It is based on the experiences and relationships that more than 10,000 customers have had with over 280 organisations in 13 different types of sectors.
Over 25 different metrics, such as employee professionalism, product/service quality, ease of dealing with an organisation, ethical behaviour, and complaint handling are factored into the results to reveal the companies with the best customer service across the UK. The measures in the UKCSI reflect the priorities customers have identified as the most important attributes of customer experience, and also include measures of customer effort and Net Promoter Score (NPS).
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We are delighted to be recognised as the best airline and tour operator for customer satisfaction once again. The UKCSI is a benchmark of how customers feel about different companies they use and the customer service they are providing, and the findings of this survey show that our customer-first approach is working. Once again, we are ahead of the competition for customer satisfaction thanks to our ethos of always putting customers first. This summer is our busiest summer yet, however once again we are continuing to operate our programme without making cancellations, meaning customers can look forward to their well-deserved holidays, just as they should be. It takes a dedicated team of brilliant colleagues to consistently meet these standards, so I would like to pay tribute to everyone at Jet2.com and Jet2holidays for their tireless work ensuring that every customer feels like a VIP when jetting off on holiday with us.”

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