Airline, Organisations & Operators,

This week marks the beginning of a period of development for Bristol Airports retail and catering facilities with close to £4 million being invested by the airport and the retail partners to enhance the facilities, including opening a Boots Health and Beauty retail store.
This exciting period is expected to run throughout the winter period and will see some new and exciting shops and eateries arriving to the airport.
The significant investment will deliver further improvements to the shopping and dining experience for customers before boarding their flights, as well as providing enhanced facilities to the retail and eateries in the departure lounge. Improvements will also be made to the design of some units to provide an enhanced customer experience.
The developments to the retail facilities include a refresh of the World Duty Free store, a completely new-look bar and restaurant and the opening of a Boots health and beauty store.  Boots land at Bristol Airport this week, initially with a temporary store offering a limited range of products.  However, all customers are able to access the full range of Boots’ products via the ‘Click & Collect’ service when ordering between 10 days and 2 weeks before travel.
In Spring 2023, a new larger, state of the art Boots retail unit will open after over a significant investment. Boots’ new store will offer a wide range of products including travel essentials, toiletries, baby food and nappies, meal deals and health essentials including pain relief, vitamins, allergy tablets, make up, skincare, fragrances and much more.ADVERTISEMENTTom Hack, Head of Commercial at Bristol Airport, commented:
“This is an exciting period for Bristol Airport and our customers. The substantial investment in the enhancements to the departure lounge, including the opening of Boots health and beauty retailer this week shows a very clear sign of the confidence our commercial and catering partners have in Bristol Airport and vice versa.
“With Bristol Airport seeing the fastest customer recovery of any UK airport this year, the strong demand for travel demonstrates continued customer confidence in travelling. Our customers’ departure lounge experience is an important part of the start to any holiday, and it is necessary for us to provide an exemplary environment. We understand that our leisure and business customers have high expectations when travelling through Bristol Airport and we will continue to strive to meet their requirements.
“We are very confident that the investment and evolution of our departure lounge will provide a greater customer experience as we offer new places to shop, eat, drink, and relax before you fly.”

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The International Air Transport Association (IATA) called on both the Danish and Icelandic Air Navigation Service Providers (ANSP) to revoke the planned increases in air traffic charges set to come into effect on 1 January 2023.On average, the fees paid by airlines for crossing the airspace managed by these two ANSPs on North Atlantic routings will rise by up to 30%. The increase was announced unilaterally by the two ANSPs without any user consultation, user input or justification.
In response, IATA has written to the Danish Transport, Construction and Housing Authority and Isavia ANS, calling for the plans to be scrapped.
“This is a cash grab by two monopoly suppliers with no justification. It must be stopped. Why should airlines pay a higher price for a service by a monopoly supplier that has not changed and with nothing to justify the higher cost? Rather than ramping up charges, the providers should be looking to achieving efficiencies that will keep costs under control. And if efficiencies cannot be found, then it is time for these suppliers to sit in consultation with their customers to review proposals. The unilateral approach that has been taken is totally unacceptable,” said Peter Cerda, IATA’s Regional Vice President, the Americas.
A transparent consultation process, conducted in accordance with International Civil Aviation Organization (ICAO) guidelines, is a well-established international practice. As part of this exercise, detailed information on the proposed increases, including differences in cost structure, traffic data of the past five years and the 2023 traffic forecast, needs to be made available to airlines.

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Heathrow is giving away defibrillators to local community groups, charities and small organisations around the airport. The life-saving devices are looking for a new home and are free of charge to any local community group that could benefit from one in the neighbouring area.The airport has recently updated all the devices in its terminals and, after thorough testing, wants to make sure the previous models which have plenty life in them go to good use. Defibrillators can provide a vital lifeline when someone suffers a cardiac arrest and increase their chances of survival while medical help is on its way.
Heathrow is offering to donate Lifepack 1000 units, all of which are under 10 years old and still in full working order with new batteries, a carry case and strap. The units only require new pads, which cost around £10 to replace. There are 65 devices still available.
Becky Coffin, Director of Communities and Sustainability at Heathrow, said: “A defibrillator in the right place can be a genuine lifesaver. That’s why we want to make sure that every single one of these is given a good home in the local community. Anyone from a local group who thinks they would benefit from a free defibrillator should get in touch to register their interest.”
To register an interest please contact the Heathrow Communities Team, providing details of the organisation you represent and why the defibrillator would be of use to you. Requests should be sent to [email protected] by Monday 12th December.
To find out more about the support Heathrow’s community team can offer in your local area, visit: https://www.heathrow.com/company/local-communityADVERTISEMENT

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