Airline, Organisations & Operators,

Jet2.com has been recognised for its punctuality performance by the UK Civil Aviation Authority (CAA), after operating 77 percent of its flights on time between October and December 2023 which makes it the best of the UK’s major airlines.
The latest Aviation Trends report from the CAA reviewed the on-time performance of both UK airlines and international airlines in the fourth quarter of 2023. It found that 67 percent of flights were on time overall.
Jet2.com surpassed the industry average, operating 77 percent of its flights on time – arriving or departing the gate within 15 minutes of their scheduled time – between October and December 2023. This achievement makes Jet2.com the best of the UK’s major airlines for punctuality performance during that period. 
The full Aviation Trends report by the CAA for quarter four of 2023 can be found here –  57 (caa.co.uk) 
Jet2.com is repeatedly recognised for its continued commitment to delivering industry-leading customer service, seeing the airline receive a high number of prestigious accolades, in recognition of the way it looks after customers. Earlier this year, the airline was ranked as amongst the very best companies in the UK for delivering outstanding customer service by the latest Customer Satisfaction Index (UKCSI) and was also the only UK airline to be named a Which? Recommended Provider. ADVERTISEMENTPart of Jet2.com’s success can be attributed to its operational performance, including the very visible uniformed presence it has in place (referred to as the Red Team) in UK airports, as well as in main overseas airports and resorts. This team, comprising of thousands of colleagues, are on hand making an enormous difference in terms of assisting and guiding customers through their journey.
Alongside this, Jet2.com also self-handle operations at seven UK airport bases – Birmingham, Bristol, East Midlands, Leeds Bradford, Manchester, Newcastle International and London Stansted Airports, helping the airline to deliver an even better end-to-end experience for customers. 
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “Looking after our customers is at the heart of everything we do, and we are delighted to be recognised by the CAA for our punctuality performance in quarter four of 2023 which at 77 percent is the best of the UK’s major airlines. 
“This feedback is testament to the hard work, dedication, and customer-first approach of our award-winning team who work tirelessly to look after each and every customer. The data shows that we are leading the way when it comes to getting customers away on time and this, combined with our VIP customer service, means customers can be assured they are in the best hands when they travel with Jet2.com”

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The International Air Transport Association (IATA) and the Smart Freight Centre (SFC) announced a partnership to provide consistent and transparent CO2 emissions calculations for air cargo shipments. This is an important step for the global air transport sector to advance its decarbonization efforts.
The two organizations will focus efforts on developing the cargo component of IATA’s CO2 Connect offering, which successfully launched its passenger version in 2022. The IATA CO2 Connect platform uses primary industry data to power highly accurate carbon calculations. The collaboration with the SFC Clean Air Transport Program will promote a common methodology in CO2 emission calculations and ensure accurate and consistent CO2 calculations are distributed to the industry’s biggest shippers and freight forwarders in air cargo, supporting them with pre-shipment and reporting purposes.
“Our partnership with the Smart Freight Centre will help us to accelerate the development of CO2 Connect for air cargo as the most authoritative tool for carbon calculations. This is important for airlines, shippers and their customers who all need accurate calculations based on real data to support their contributions to global decarbonization efforts,” said Frederic Leger, IATA’s Senior Vice President for Commercial Products & Services, at IATA’s World Cargo Symposium (WCS) in Hong Kong.
“A key milestone has been reached and this has been a long time in the making. The need for unified emissions data is stronger than ever and this milestone will enable cargo transport service purchasers to make well-founded, long-term decisions. Transparency is key to drive decarbonization investments and activities, encouraging collaborative and synergetic action throughout the value chain. Our partnership with IATA will enable effective collaboration by building trust and exchanging information across the value chain which, in turn, will help in accelerating our ongoing efforts in decarbonizing the aviation industry,” said Andrea Schoen, SFC Director of the Clean Air Transport program.
Pilot ProjectADVERTISEMENTIATA and SFC are working with Kuehne+Nagel as a pilot customer for IATA CO2 Connect for Cargo to ensure that the tool meets the needs and requirements of freight forwarders and their customers.
“As a freight forwarder, we can attest to the value that this collaboration will bring to the industry and to our customers.” said Fabiano Piccinno, Global Head of Sustainability Air Logistics at Kuehne+Nagel. “We’re happy to bring our expertise to the table and we look forward to seeing this project paving the way for future sustainable solutions in aviation.”

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Ryanair, Europe’s No.1 airline, renewed its partnership with Vistair, a market leading provider of advanced Operational Content Management and Safety Management Systems for the aviation industry, for a further 5 years. As part of this renewed agreement, Ryanair will continue to use Vistair’s industry leading document management system, DocuNet, to streamline the creation, distribution, and maintenance of operational manuals as the airline continues to grow to 800 aircraft and 300 million passengers by 2034.
Ryanair’s Chief Operating Officer, Neal McMahon, said:
“We are pleased to announce a 5 year extension to our longstanding partnership with Vistair. As Europe’s No.1 airline, Vistair’s reliable and efficient document management system, DocuNet, has helped us maintain operational efficiency and responsiveness across our vast fleet and complex operations. DocuNet continues to meet our high expectations, contributing to our ongoing strong operational performance ensuring that Ryanair remains at the forefront of operational and compliance standards as we continue to grow to 800 aircraft and 300 million passengers by 2034.”
Dominic Clarke, Chief Commercial Officer at Vistair, added:
“We are delighted to extend our partnership with Ryanair. The renewal of this agreement reflects the trust Ryanair places in Vistair and DocuNet. As Europe’s largest airline group, superior operational performance is paramount. We look forward to continuing to support Ryanair in achieving operational excellence and maintaining the highest standards of compliance.”ADVERTISEMENTIn January 2024, Vistair and Comply365 announced their merger creating a leading global provider of compliance, safety and data intelligence technologies serving the aviation, defence, and rail industries.

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Boeing and Ethiopian Airlines announced today an agreement for the East African airline to purchase eight 777-9 passenger airplanes and the potential for up to 12 additional jets.Ethiopian Airlines’ selection of 777-9 jets positions the carrier as the first 777X customer in Africa and builds on its landmark 2023 order for 11 787 Dreamliner and 20 737 MAX airplanes to modernize and grow its fleet.“We are pleased to continue setting the trend in African aviation by adopting cutting-edge technologies to enhance our services and customer satisfaction. Improving our operational performance and commitment to environmental sustainability, the 777-9 offers more flexibility, reduced fuel consumption and carbon emissions,” said Ethiopian Airlines Group CEO Mr. Mesfin Tasew. “We are grateful to Boeing for their long-standing partnership and support, and we eagerly anticipate flying the 777-9 across the African skies and beyond.”
Based on the 777 and with advanced technologies from the 787 Dreamliner family, the 777-9 features new carbon-fiber composite wings and engines that will enable the airplane to achieve 10% better fuel efficiency and operating costs than the competition. The 777-9 will support Ethiopian Airlines’ plans to grow and renew its fleet in size, range and passenger and cargo capacity to reach high-demand markets in Africa, Asia, Europe and North America.
“Ethiopian Airlines marks yet another first in our longstanding partnership by selecting the 777-9 to be the flagship of its growing fleet,” said Brad McMullen, Boeing senior vice president of Commercial Sales and Marketing. “Building on a relationship that goes back 75 years, we deeply value the unwavering trust and confidence Ethiopian Airlines puts in our airplanes.”
Boeing airplanes make up more than half of Ethiopian Airlines’ current fleet, including 29 787 Dreamliners, 20 777s, three 767s, 27 Next-Generation 737s and 15 737 MAX jets. Ethiopian Airlines and Boeing continue to explore opportunities to further develop the country’s aerospace industry, including support for Ethiopian Airlines’ MRO capabilities, industrial development, training capabilities at the Ethiopian Aviation University and STEM education, as well as equipping the Ethiopian Museum of Science with aerospace exhibits.
Boeing’s Commercial Market Outlook forecasts Africa’s annual air traffic growth at more than 7% through 2042 ─ the third-highest growth rate among global regions and above the global average of approximately 6%. Providing growth opportunities for airlines and offering enhanced features for passengers, with a range of 13,510 km (7,295 nautical miles), the 777-9 enables flights from Addis Ababa to as far as Seattle in the U.S.ADVERTISEMENT

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Boeing and American Airlines have announced the carrier will further modernize its global fleet with its first order for the largest 737 MAX airplane. American is committing to 115 of the 737-10 model, which includes a new order for 85 jets and a conversion of a previous order for 30 of the smaller 737-8 variant. The airline is also announcing options to purchase 75 additional 737-10 jets in the future.“Over the past decade, we have invested heavily to modernize and simplify our fleet, which is the largest and youngest among U.S. network carriers,” said American’s CEO Robert Isom. “These orders will continue to fuel our fleet with newer, more efficient aircraft so we can continue to deliver the best network and record-setting operational reliability for our customers.”
With this agreement, American will more than double its 737 MAX order book from about 70 airplanes to more than 150, supporting the airline’s long-term growth strategy with highly efficient jets for its domestic and short-haul international network. The 737-10 will complement American’s current fleet of 737-8 airplanes, allowing the airline to tap into the 737 MAX family’s commonality and flexibility to efficiently meet growing travel demand.
737-8: Delivering improvements in fuel, emissions and cost performance, the 737-8 can fly 3,500 nautical miles (6,480 km) and seats 162 to 210 passengers depending on configuration.737-10: Offering the best per-seat economics of any single-aisle airplane, the 737-10 can carry up to 230 passengers and offers a range of up to 3,100 nautical miles (5,740 km).“We deeply appreciate American Airlines’ trust in Boeing and its confidence in the 737 MAX family. American’s selection of the 737-10 will provide even greater efficiency, commonality and flexibility for its global network and operations,” said Stan Deal, president and CEO of Boeing Commercial Airplanes. “Our team here at Boeing is committed to delivering on this new order and supporting American’s strategic growth with one of the industry’s largest and most modern fleets.”
With firm orders for more than 150 737 MAXs and 25 787 Dreamliners, American will add more than 180 Boeing airplanes to its fleet in the next decade.
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact.ADVERTISEMENT

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MATAR, the Qatar Company for Airports Operation and Management, won the Best Innovative Use of Big Data and Analytics award, for Hamad International Airport (DOH) at the Qatar Digital Business Awards 2023, organised by the Ministry of Communications and Information Technology (MCIT). The Qatar Digital Business Awards is a platform that honours digital transformation initiatives and innovative solutions that will boost the national economy.
Hamad International Airport’s award was attributed to the airport’s implementation of data analytics to support employee development.
Commenting on this achievement, Suhail Kadri, Senior Vice President of Technology and Innovation at MATAR, said: “This achievement underpins our commitment to adopting innovative solutions, propelled by data and analytics. By leveraging data-driven insights we can focus on improving various functions at the airport that will respond to an evolving industry, creating an ecosystem that supports our people, stakeholders and communities we serve.”
The demand for large scale innovative transformation in order to enhance operations and passenger’s experience throughout their airport journey is at all-time high and there is an emphasis to grow the skillsets within the workforce. Hamad International Airport utilised graph theory and network analytics for competency proficiency to build bridges across different functions of the organization and to empower employees in realising their career aspirations and personal growth.
Some of the key features introduced included role and competency representation, competency proficiency metrics, and a user-friendly tool for staff assessment and career exploration. The next phase of the employee transformation project is collaborating with external partners to implement metacognitive adaptive learning methods aimed at further enhancing employees’ proficiencies and skills.ADVERTISEMENTMATAR’s success serves as a testament to Hamad International Airport’s commitment to being an industry leader, setting the benchmark for the aviation industry and expanding beyond traditional solutions to deliver an exceptionally memorable passenger experience for all travellers.

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Ryanair, Europe’s No.1 airline, announced its 4th OTA partnership with leading OTA, On the Beach, who will now be authorised to offer Ryanair flights, seats, and bags to their customers at Ryanair’s low prices as part of their holiday packages. This deal guarantees that On the Beach customers will not be overcharged for Ryanair flights and services and will have direct access to their myRyanair account.
This partnership also guarantees that Ryanair flight information will be provided directly to each customer’s email address, including pre-departure info on Ryanair T&Cs and info in the case of flight disruption. Under this new agreement, On the Beach agrees that it will only display Ryanair’s real prices, without mark-ups and will only pass all relevant customer contact and payment details to Ryanair. This means On the Beach customers will not need to complete Ryanair’s customer verification process which unauthorised OTA Pirates customers must continue to do.
This is great news for On the Beach customers who will now be able to book Ryanair’s low fares as part of their On the Beach package with full price transparency, while still benefiting from On the Beach’s flexible payment plans, customer perks (including free lounge and fast track), and ATOL protection.
Ryanair has long campaigned for all consumers to be protected from OTA Pirate scams, including overcharges, hidden mark-ups, and providing fake customer contact and payment info. As a verified partner of Ryanair, On the Beach customers can book their package holiday with a Ryanair flight with full price transparency safe in the knowledge that they will not be overcharged for their flights or ancillaries.
Ryanair’s Dara Brady said:ADVERTISEMENT“Ryanair is pleased to announce our latest partnership with leading OTA, On the Beach. This new deal will see Ryanair partner with its fourth approved OTA partner – the second OTA we have partnered with this month.
On the Beach customers can now book Ryanair flights, seats, and bags as part of their holiday package with the guarantee that they will have full price transparency of Ryanair products (without any overcharges or hidden mark-ups), and that they will receive any information regarding their flight directly from Ryanair as well as having direct access to their booking through their myRyanair account.
Shaun Morton, CEO of On the Beach Group plc said:
“We are excited to have entered into this transformational partnership with Ryanair. This will improve the booking and travel experience for our customers selecting Ryanair flights, while ensuring we can continue to provide customers with best value package holidays. We will continue our campaign to safeguard consumer choice in the travel sector and the signing of this agreement marks a significant milestone in On the Beach’s journey, as we strive to do the best for our customers. Importantly, this agreement enables both parties to move on from outstanding litigation and we look forward to working closely with our new partner.”

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Boeing and Royal Brunei Airlines have announced the airline’s purchase of four 787 Dreamliners to renew its widebody fleet. Royal Brunei Airlines’ selection of the 787-9 supports the airline’s long-term growth strategy, sustainability goals and focus on passenger comfort.“The forthcoming arrival of the 787-9 Dreamliner symbolizes a bold step forward in our ongoing journey toward innovation and excellence,” said Sabirin bin Haji Abdul Hamid, CEO of Royal Brunei Airlines. “Royal Brunei Airlines has been operating the 787-8 for the last 10 years and this order will ensure we continue with a product that our customers have come to enjoy. In our constant effort to offer unparalleled service matched with the highest safety standards to our guests, the new fleet will allow us the potential to tap into new growth areas, strengthening our market appeal and enabling us to provide a superior travel experience to our guests.”
Royal Brunei Airlines was the first Southeast Asian carrier to fly the 787 Dreamliner over a decade ago. With this 787-9 order, which was finalized in February and will be posted on Boeing’s Orders & Deliveries, the airline can fly more passengers and cargo farther while operating more efficiently.
“By renewing its investment in the 787 Dreamliner, Royal Brunei Airlines will continue to connect Brunei with the world while offering the carrier’s signature service and comfort to passengers,” said Brad McMullen, Boeing senior vice president of Commercial Sales and Marketing. “The 787-9 will deliver the versatility, efficiency and range that Royal Brunei Airlines desires to pursue increasing air travel and tourism opportunities.”
Royal Brunei Airlines currently operates five 787-8s, serving destinations in Asia, Australia, the Middle East and the United Kingdom. The 787-9, which can carry nearly 20% more passengers than the 787-8 and fly 14,010 km (7,565 nautical miles), will support the carrier’s growing capacity needs on these medium- and long-haul routes.
Boeing’s 2023 Commercial Market Outlook forecasts 6.9% annual fleet growth and nearly 4,300 airplanes will be delivered in Southeast Asia over the next 20 years. Royal Brunei Airlines’ latest 787 order highlights growing widebody demand in Southeast Asia.ADVERTISEMENTEnhanced comfort features of the 787 family include air that is more humid and pressurized at a lower cabin altitude, as well as technology that counters turbulence. The 787 Dreamliner family also reduces fuel use and emissions by up to 25% compared to the airplanes it replaces.
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity

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