Eliana Willis

Stanley Tollman, founder and chairman of the Travel Corporation (TTC), has died at the age of 91 following a battle with cancer.
Tollman created and presided over the successful international travel group which encompasses more than 40 brands – including Trafalgar, Uniworld Boutique River Cruises, Insight Vacations, Contiki Holidays and Red Carnation Hotels.
He also led pioneering, sustainable travel endeavours through the not-for-profit TreadRight Foundation. 
Tollman carefully oversaw TTC, maintaining an uncompromising commitment to offering the highest standards.
Internationally, each brand is strategically positioned and is clearly differentiated in its market sector. ADVERTISEMENTFrom an employee development perspective, across all brands and businesses is the ethos first and continuously lived out by Tollman: genuine care for the people of TTC, their clients, partners and staff. 
Chief executive of luxury travel company Abercrombie & Kent, Geoffrey Kent, was among the first to pay tribute.
He said: “One of the most amazing figures in travel and tourism has left us – his name is Stanley Tollman.
“I have known him and his lovely wife Bea since I met them for the first time in 1972 in the Tollman Towers, a brand-new hotel they had just built in Johannesburg in 1970.
“Our travel paths have been closely linked over the years.
“Stan and his lovely family were always on the cutting edge in the travel industry and continually creating new products run with consummate style.
“They made so many people so very happy.”

The Tollman family’s success with TTC was always driven by the entrepreneurial and industrial spirit of the patriarch.
Tollman has been unwavering in his insistence that family bonds must never compromised.
From the beginning his partnership with his wife Beatrice, known universally as Bea, to whom he has been married for 67 years, provided Tollman with the love, support, confidence and complementary expertise needed to courageously venture out into the global tourism world.
Three of the Tollman’s four children – Toni, Brett and Vicki – are today central to TTC’s operations, as are Gavin, the son of his late brother Arnold, and Michael, a nephew. 
Beyond them, grandchildren are now forming part of the fourth generation of Tollmans within the expanding operation.
Niall Gibbons, chief executive of Tourism Ireland, said: “We in Ireland are eternally grateful for the lasting impact and legacy of Stanley Tollman.
“His vision, positivity and values left a positive influence on us all.
“The investment of Red Carnation Hotels into Ashford Castle has meant Ireland continues to punch above its weight on the world stage.
“The consequential impact on rural Ireland cannot be overstated.
“Our thoughts are with his wife Bea and entire family at this time.”

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On the Beach will extend its free Covid-19 test offer to holidaymakers to cover the 2022 holiday season.
The offer, launched earlier this month, will now be applicable on trips up until the end of October next year.
For new bookings made before October 31st, On the Beach will cover the cost of tests required for fully-vaccinated holidaymakers to travel to Spain, Greece and Cyprus.
Following changes to testing requirements by the Welsh government, the offer now also extends to those residing in Wales, in addition to those living in England, Scotland and Northern Ireland.
Currently, for fully-vaccinated travellers, regulations in England, Northern Ireland, Scotland and Wales require an antigen pre-departure test and a PCR test on or before day two of returning to the UK. ADVERTISEMENTWhile changes were announced to testing requirements by the government last week for those residing in England, which will come into place in October, it seems that testing in order to travel will remain a requirement for the foreseeable future, bringing additional costs for holidaymakers.
As of October 4th, the need for a pre-departure test will end for those living in England, though a day two PCR test will still be required. 
Changes to testing requirements have not been announced for Northern Ireland, Scotland or Wales.
Simon Cooper, chief executive of On the Beach, said: “We are delighted to be extending this offer into 2022, and also to be able to provide it for our holidaymakers in Wales.
“Customers have always been squarely at the heart of our business and extending this offer continues to put them first, easing the financial and administrative burden of testing and making the decision to go – and process of going – on holiday that bit easier.”
The move comes as On the Beach tries to rebuild its position in the market.
In May, the travel company made the decision to stop selling holidays during the peak summer season, as uncertainty and confusion around international leisure travel grew.

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In preparation for COP26, two information sessions were held today on the Glasgow Declaration on Climate Action in Tourism.
The declaration, developed by a collaborative group of leading organisations, is an urgent call for all stakeholders to commit to a decade of climate action in tourism.
The signatories of the declaration are committing to act now and accelerate climate action to cut global tourism emissions by at least a half over the next decade and reach net zero emissions as soon as possible before 2050.
In particular, each signatory will commit to deliver a concrete climate action plan, or updated plan, within 12 months of signing.
Plans will be aligned with the proposed pathways of measurement, decarbonisation, regeneration, collaboration and financing that will accelerate the ability of tourism to transform.ADVERTISEMENTZurab Pololikashvili, secretary general of the UNWTO, said: “We all recognise that tourism has an important role to play.
“It’s highly vulnerable to climate change and contributes to the emission of greenhouse gases, while being well placed to contribute to adaptation.
“But no one organisation can tackle this alone.
“That’s why we need to work urgently together within a consistent sector-wide approach to accelerate change and therefore I encourage tourism stakeholders to subscribe the Glasgow Declaration on Climate Action in Tourism.”
During the events, the World Tourism Organisation (UNWTO) the UN Environment Programme (UNEP), VisitScotland, the Travel Foundation and Tourism Declares a Climate Emergency were joined by United Nations Framework Convention on Climate Change (UNFCCC), Caribbean Hotel and Tourism Association, European Tourism Association, Inkaterra, Intrepid Group, Machu Picchu, Oregon Coast, Radisson Hotel Group, South Pacific Tourism Organisation, the Long Run and the Travel Corporation (TTC).
All were united in emphasising the importance of defining a clear and consistent sector-wide message and approach to climate action in the coming decade, as well as encouraging organizations across all areas of tourism to demonstrate their public support for scaling up the response to the climate emergency by becoming signatories.
The declaration will be officially launched at the UN Climate Change Conference (COP26) in November.

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The Competition & Markets Authority (CMA) has warned Truly Holdings, the company that operates Teletext Holidays, it could face legal action over its failure to repay customers in the wake of the Covid-19 pandemic.
In May, the government body secured undertakings from the company committing it to address failures to refund package holiday customers for cancelled holidays.
A similar document was signed by sister company, the travel operator Alpharooms.com.
These undertakings required Truly Holdings to use all reasonable endeavours to pay outstanding refunds to passengers at the latest by the end of August, and going forward to ensure that refunds due for package holidays cancelled after the date of the undertakings are paid promptly and no later than 14-days after cancellation.
After a review, the CMA said it was concerned that some customers whose package holidays were cancelled since it signed up to the undertakings have not been repaid within the 14-days required by the law. ADVERTISEMENTAlthough Truly Holdings has paid back a significant number of customers within this two-week period, too many have been left waiting longer for the refunds due to them.
The CMA is also concerned that Truly Holdings has not done enough to repay customers who were already owed refunds at the time the undertakings were given.
As a result of the action, Truly Holdings has paid £7.2 million of the £7.8 million owed to package holiday customers, but almost £600,000 in refunds remains outstanding.
Truly Holdings has reported that the outstanding amount is owed to customers whose current bank details it does not have and whom it has been unable to refund through their original payment method because the purchases were made more than a year ago.
The CMA said it does not consider that enough has been done to ensure that Truly Holdings is able to provide refunds to package holiday customers with outstanding claims.
In addition, the CMA does not consider that Truly Holdings has done enough to make sure that it pays all refunds that may in future become due within 14 days, as required by law.
The CMA has therefore written to notify Truly Holdings that it will take court action unless the firm takes immediate steps to rectify the situation and to ensure that, in the future, customers who are entitled to a refund are repaid in the timeframe specified by law.
Andrea Coscelli, chief executive of the CMA, said: “It is unacceptable that some package holiday customers are still not receiving refunds within the timeframe that they are legally entitled to.
“While we are pleased that many consumers have now received the refunds they were due because of our intervention, we are clear that Truly Holdings must comply with the law.
“Unless it urgently takes steps to address the failures we have identified, we will take court action.”
Rory Boland, Which? Travel editor, called for the CMA to do more.
He explained: “We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays.
“It’s hugely concerning that Teletext has not yet paid all outstanding refunds to its customers and it’s still failing to comply with the 14-day period required by law.
“We welcome the action taken by the regulator to enforce consumers’ rights.
“Teletext is one of many holiday providers that has attempted to shirk its legal responsibilities to refund customers for cancelled trips, highlighting the need for industry-wide reform.
“The government must ensure there are better protections for holidaymakers’ money, while the Competition & Markets Authority must be given stronger powers to take action against companies which break consumer law – including the ability to impose fines if necessary.”

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The World Travel & Tourism Council (WTTC) has launched a new report that provides investment recommendations for governments and destinations, as they aim to rebuild and grow their tourism sectors.
With the pandemic bringing international travel to an almost complete halt, the global sector suffered more than any other due to severe mobility restrictions.
The sector’s contribution to global GDP fell from nearly US$9.2 trillion in 2019, to just US$4.7 trillion in 2020, representing a loss of almost US$ 4.5 trillion.
Furthermore, as the pandemic ripped through the heart of the sector, a shocking 62 million tourism jobs were lost while many still remain at risk.
The report reveals that capital investment dropped by almost one third last year, plummeting from US$986 billion in 2019, to just US$693 billion in 2020 and now, as the market head towards recovery, investment in tourism has never been so critical.ADVERTISEMENTThis paper demonstrates how crucial it is for both destinations and governments to attract investment through an effective enabling environment, including incentives such as smart taxation, travel facilitation policies, diversification, integration of health and hygiene, effective communication and a skilled and trained workforce.
The report also offers key recommendations for governments and destinations and highlights those segments which could be most attractive to investors.
According to the report, governments and destinations should invest and attract investment from the private sector in areas such as physical and digital infrastructure, as well as in travel segments such as wellness, medical, MICE, sustainable, adventure, cultural or targeted – including women, LGBTQI, and accessible – tourism.
Julia Simpson, WTTC chief executive, said: “WTTC data has laid bare the devastating impact the pandemic has had on the tourism sector.
“It is crucial for stakeholders to focus on travel facilitation to achieve a safe and seamless traveller journey, and diversification of revenue-generating activities, among other opportunities.
“As this sector heads towards recovery, it is essential to understand the priorities to drive public and private investment in order to rebuild the economy and unlock the full potential of the tourism sector.”

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A multi-million-pound takeover of Baldwins Travel by business group Inc & Co has been completed.
The new company says the deal secures the travel agency’s high-street presence across Sussex and Kent.
Established over 120 years ago, the Tunbridge Wells-headquartered company currently employs more than 50 staff across eight branches, all of which will be protected under the move to the new owner.
The acquisition of the business – established in 1895 – follows a challenging year for travel, but its new owners say the investment will allow it to navigate its way out of the difficulties presented to the sector during the pandemic.
Originally a bookbinder and stationer that started selling rail tickets, Baldwins grew to become one of the largest travel operators across the south coast.ADVERTISEMENTIt currently has a high street presence across Tunbridge Wells, Cranbrook, Lewes, Maidstone, Sevenoaks, Tenterden, Tonbridge and Uckfield.
Jack Mason, group chief executive of Inc & Co, said: “We’re really excited to announce Inc & Co’s acquisition of Baldwins Travel, and we’ll be warmly welcoming the brand into our growing portfolio of businesses.
“Although it’s been a difficult year for the wider sector, we’re delighted to be in a position to secure the futures of Baldwins’ employees and branches across Kent and Sussex.
“Since our founding in 2019, we’ve grown the number of businesses we oversee and our employee headcount, from just five to 750 across 15 brands.
“We’re really excited to bring Baldwins’ established brand heritage and the expertise of its long-serving staff into the Inc & Co family.”
Through the deal, Inc & Co will take on any existing payments due, tour operators will receive all monies owing and all customers will be refunded any outstanding payments.
Chris and Nick Marks – former Baldwins owners – will continue to remain within the business.

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ABTA is seeking to keep up pressure on the government to put the “right framework” in place to get people travelling again, kickstart a recovery in the travel industry and provide urgent financial support.
The moves come as officials prepare to release the latest strategic review of international travel requirements, which is due by the end of the month.
Using the findings from its latest member survey on the impact of the pandemic, ABTA has written to the chancellor and transport secretary to highlight the devastating impact the travel requirements have had on the ability of the industry to trade this summer.
The association is calling for a significant overhaul of the traffic light system so travel businesses can trade their way out of this crisis, and also emphasising the ongoing need for tailored financial support.
ABTA is encouraging its members and the wider industry to get involved in lobbying and communications efforts to help drive home the essential changes needed to save jobs and businesses within the industry.ADVERTISEMENTGraeme Buck, director of communications at ABTA, said: “We must use our collective influence to get the government to use the strategic review to reopen more destinations and get more people travelling again.
“To help us exert pressure and hammer home the essential changes needed at the review, we are calling on our members and all parts of the travel industry to join our ‘Twitterstorm’ at 14:00 today and write to their MPs this week about the challenges facing the industry.
“There are also new assets available to share on social media to spread the message even further.”
Calls from ABTA echo those of Heathrow earlier this week, with both calling for a scrapping of the current traffic light travel system.

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