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    New International Standard for Accessibility in Tourism Unveiled at Madrid’s FITUR

    At a special session on Seminar on Tourism for All, held at the FITUR 2023 tourism trade fair in Madrid, the three organizations were joined by representatives of tourism administrations, destinations, companies and professional industry associations to put forward new tools geared towards the implementation of the standard UNE-ISO 21902 on Accessible Tourism, across the value chain. These tools include a new user-guide focused on accommodation, food & beverage and MICE companies, launched at FITUR. The guide will serve ,as a starting point for assessing their levels of accessibility, and for developing or adapting their services.
    This new guide was produced in collaboration with leading civil society and industry organizations such as Sustainable Hospitality Alliance, International Circle of Hospitality Directors (CIDH), as well as the European Network for Accessible Tourism (ENAT). It is a follow up to the guidelines published in December, focusing on public administrations; in case of the latter, the support of Turismo de Portugal and Turismo de Argentina was key in messaging governments and destinations, entrusted with tourism policies, strategies and marketing plans.
    Accessibility for growth and resilience
    At the seminar, Miguel Carballeda, President of the ONCE Social Group and Jose Manuel Huesa, Director of Servimedia, argued that there is no longer any excuse for any destination or leisure and tourism experience to be inaccessible to any tourist, regardless of their background or ability. UNWTO Executive Director, Zoritsa Urosevic, added that accessibility is key to achieving SDGs. It is also key to resilience, since it brings along new customers, improving the sector’s economic performance. Javier García Diaz, Director General of UNE and Vice-President of ISO, concluded that accessibility standards should be taken as guidance tools in carrying out improvements, instead of obligatory sets of measures.
    Also in Madrid, the Ministry of Tourism of Ecuador introduced its new policies planning at this event, while the City Hall of Cordoba (Spain) shared new actions at a local destination level, benefitting local communities and visitors. RIU Hotel & Resorts and International Circle of Hospitality Directors tackled the most pressing challenging in applying standards and the myriad of opportunities that universal accessibility entails.ADVERTISEMENTThe speakers proved once more why accessibility is a major social inclusion and business opportunity as tourism’s recovery continues. UNWTO, its partners and new collaborating organizations remain committed to producing new policy guidance tools in the sphere of accessibility, throughout 2023, leading the change.

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    SINGAPORE TO HOLD INAUGURAL ASIA PACIFIC SUMMIT FOR AVIATION SAFETY

    Some 300 government and industry leaders from countries across the Asia Pacific will gather in Singapore for an inaugural region-wide summit to discuss how to ensure aviation safety as the aviation sector recovers from the COVID-19 pandemic.The COVID-19 pandemic has added unprecedented challenges to aviation safety, including the availability and proficiency of skilled personnel, the airworthiness of aircraft returning to service from storage, familiarity with new procedures, and safety regime, culture and leadership in companies under financial pressure to ramp up service. Disruptive shifts in the aviation sector and the emergence of new technologies such as artificial intelligence and unmanned aircraft systems, while creating exciting new opportunities, also pose unique safety risks.
    The three-day Asia Pacific Summit for Aviation Safety (AP-SAS) will discuss these safety challenges, why and how safety incidents happen, and initiatives to strengthen aviation safety, including addressing human factors issues and leveraging operational data and technology. Keynote speakers include prominent international aviation experts such as Stephen P. Creamer, director of the Air Navigation Bureau at the International Civil Aviation Organization; Christopher Hart, former U.S. National Transportation Safety Board chairman; and Patrick Ky, executive director, European Union Aviation Safety Agency. The inaugural summit, organised by the Civil Aviation Authority of Singapore (CAAS) and Flight Safety Foundation (FSF), will be held in Singapore at the Sands Expo and Convention Centre, Marina Bay Sands, from 22 to 24 March 2023.
    Mr Han Kok Juan, director-general of CAAS, said: “Singapore is privileged and honoured to be able to develop, launch and co-organise this region-wide summit with the Flight Safety Foundation. While countries have their own national regimes, aviation is cross-border, and airlines operate across national boundaries; region-wide cooperation is necessary to assure aviation safety. The summit is timely, as regulators, airlines, aircraft manufacturers, air navigation service providers, aerodrome operators and other aviation organisations grapple with safety challenges and incidents with air traffic volume returning to pre-pandemic levels. Our working together will help more effectively assure the travelling public of aviation safety.”
    Dr. Hassan Shahidi, president and CEO of Flight Safety Foundation, said: “We are very pleased that Steve Creamer, Chris Hart and Patrick Ky will deliver the AP-SAS keynote addresses. Their breadth of experience and in-depth knowledge of aviation safety issues give them unique perspectives on the industry’s challenges moving forward.”
    For more information on the event programme and to register, visit https://flightsafety.org/ap-sas2023/ADVERTISEMENT

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    Hertz and AAA Ready to Ignite the Next Chapter of Long Standing Partnership

    Hertz, one of the most recognized vehicle rental companies around the globe, and AAA, one of North America’s largest and most trusted membership organizations serving over 56 million U.S. members, have extended their exclusive, 45-year relationship with the signing of a new five-year agreement.The relationship, which commenced in 1978 and is one of Hertz and AAA’s most longstanding, provides AAA members with a comprehensive suite of car rental benefits, discounted rates, and other exclusive perks which include:
    Everyday savings off the base rate rentalNo charge for additional drivers who are also AAA membersFree use of one child, infant or booster seatYoung renter fee waived for members ages 20-24Access to Hertz Gold Plus Rewards® loyalty program, which offers additional and exclusive benefitsHertz and AAA will continue to elevate this partnership over the next five years by creating opportunities to align on strategic initiatives, developing contemporary services and technologies, and identifying new ways to exceed member satisfaction. 
    “We are proud to continue our longstanding partnership with AAA, providing members with an unparalleled suite of benefits and savings when renting from Hertz,” said Stephen Scherr, Hertz CEO. “It’s thrilling for two pioneering brands, both in travel and automotive, to continue our mutual commitment to delivering superior service.”
    In addition to the already robust benefits offered to members, AAA is also aligned with Hertz’s commitment to electric vehicles (EVs); particularly its investment to create one of the largest EV rental fleets in the world. EVs are a top priority for AAA as it continues to expand its body of related research to understand consumer opinion, vehicle functionality, and other areas of interest. As the popularity of electric vehicles grows, AAA believes working with Hertz is another step toward expanding consumer adoption for EVs.
    “Hertz is one of AAA’s only exclusive relationships, and there’s a reason for that,” said Marshall Doney, president, and CEO, AAA. “They consistently deliver exceptional value to our members while keeping an eye on consumer trends and evolving their offerings to match those needs.”ADVERTISEMENT

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    United Celebrates Historic First Graduating Class of Flight Academy Pilots

    United, the only major U.S. airline to own a flight school, is celebrating the graduation of United Aviate Academy’s inaugural class of pilots, an important step towards training the next generation of talented, qualified, and motivated aviators.The inaugural graduating class includes 51 students – with nearly 80% being women or people of color – marking the next step towards the airline’s goal to train about 5,000 new pilots at the school by 2030, with the added goal of at least half women or people of color.
    The recruitment and hiring of pilots is a priority at United and the academy is an example of the long-term investments in infrastructure, training, and aircraft the airline has made in the past few years. Just last month, United purchased more widebodies than any U.S. airline in history and announced it’s now the largest carrier across both the Pacific and Atlantic. To support that growth, United hired about 2,400 pilots in 2022 and plans to hire another 2,500 this year. United intends to add at least 10,000 pilots by the end of this decade.
    United CEO Scott Kirby and United COO Toby Enqvist will honor the first class of graduates at a ceremony later this morning at the Phoenix Goodyear Airport.
    “United is leading the industry in the training, recruitment and hiring of the next generation of talented commercial pilots and the progress we’ve made at United Aviate Academy after just one year is another example of an airline where good leads the way,” said Kirby. “I’m so proud of this first class of graduates – they’ve taken an important first step in their career and they reflect our commitment to hiring people who exceed the highest professional and safety standards. I look forward to eventually welcoming them to our United team and I can’t wait to see them flying our new United Next planes in the years to come.”
    United Aviate Academy graduates can continue to build flight time and leadership experience while continuing within the United Aviate pilot career development program’s ecosystem. Some graduates will work as Certified Flight Instructors at the academy to continue accruing the 1,500 required flying hours – a common industry practice for aspiring pilots – while others will build experience at participating flight schools or universities, including Embry-Riddle Aeronautical University, Purdue University and Hampton University. The United Aviate program then encourages graduates to eventually fly for a United Express carrier, take on leadership roles at an Aviate participating Part 135 operator, or become a Fleet Technical Instructor at United to complete their training. Aviate participants can expect to become a United pilot within about six years of graduating from United Aviate Academy.ADVERTISEMENTCaptaining Your Career at United
    United currently has more than 14,000 pilots, and Captains of United’s Boeing 787s and 777s can earn more than $350,000 per year plus a rich package of benefits. In addition, United pilots receive one of the highest 401(k) matches in the nation – 16% of base pay.
    While the airline continues to see strong interest in pilot roles from military and civilian backgrounds as well as from other carriers, for many people becoming a pilot seems not only out of reach financially, but completely unimaginable.
    According to the U.S. Bureau of Labor Statistics, only 5.6% of pilots are women and 6% are people of color. And training to achieve a commercial pilot’s license in the U.S. can cost at least $100,000, with supplementary costs adding to the financial burden.
    To help address financial barriers to entry, United and JPMorgan Chase & Co. established a scholarship fund in 2020 and are working with leading industry partners to award more than $5 million in scholarships for prospective academy students. In addition, Boeing has committed funding to expand the program this year. United also directly works with the following organizations to educate prospects about the benefits of becoming a pilot and to find candidates for scholarship opportunities:
    Organization of Black Aerospace ProfessionalsSisters of the SkiesWomen in Aviation InternationalNational Gay Pilots AssociationThe Latino Pilots AssociationThe Professional Asian Pilots AssociationExperimental Aircraft Association (EAA)As a result of these efforts, United Aviate Academy has received more than 22,000 applications, with nearly 70% of applicants being women or people of color.
    United Aviate Academy
    United Aviate Academy currently has more than 240 students, with nearly 75% women or people of color. In the flight school’s first year of operations, collectively, the students have flown more than 2 million miles, achieved more than 250 aviation certificates, and completed more than 68,000 takeoffs and landings. The aspiring pilots also organized 174 “Pool Dunks” in the campus swimming pool, a new tradition that commemorates each time a student completes a solo flight for the first time.
    The 340,000 square-foot facility at Phoenix Goodyear Airport includes world-class features such as:
    Forty late-model Cirrus SR-20 series single-engine aircraft, which feature advanced safety characteristicsSeven FRASCA flight simulatorsNearly 50,000 square feet of office spaceMultiple aircraft hangarsDormitory rooms for student housing with ample room for expansionProximity to many auxiliary airfields in the Phoenix areaFavorable weather for year-round flight trainingFor more information on United Aviate Academy, please visit unitedaviate.com/academy or @unitedaviateacademy on Instagram.

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    GRANDE LAKES ORLANDO UNVEILS FULL COMPLETION OF ITS “GRANDE” NEW WATERPARK ATTRACTION

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    GRANDE LAKES ORLANDO UNVEILS FULL COMPLETION OF ITS “GRANDE” NEW WATERPARK ATTRACTION

    Grande Lakes Orlando, the 500-acre luxury resort destination in the headwaters of the Florida Everglades anchored by The Ritz-Carlton Orlando and JW Marriott Orlando, celebrates the full completion of its “grande” new waterpark experience.On the heels of its recently completed multimillion-dollar, property-wide renovation project that encompassed both hotels, this latest waterpark addition welcomes guests and families to an elevated aquatic experience with attractions and amenities for all ages.
    Inspired by the resort’s natural surroundings, the newly reconfigured and expanded Grande Lakes Waterpark at JW Marriott Orlando now features six distinct zones including a signature lazy river, Headwaters Slide Tower boasting three waterslides, Aquaventure obstacle course complete with climbing and slide features, and a celebrated restaurant and VIP firepit lounge—Oasis. Separate areas are designed to encourage family fun or facilitate more secluded relaxation, with an abundance of private, full-service cabanas and daybeds also available to guests. 12 private cabanas offer varying levels of luxury, from options with simple loungers to high-end cabanas with furnishings, entertainment consoles, and private plunge pools. 26 poolside and swim-up daybeds line water features and firepits for added comfort. Integrated seamlessly into the resort to elevate its outdoor setting, the Grande Lakes Waterpark is set to become a primary attraction for explorative guests.
    In addition to the enhanced waterpark experience at JW Marriott Orlando, guests can explore the recently enhanced aquatic fun at The Ritz-Carlton Orlando. Debuting with its recent renovation, the property showcases a new Solaire heated pool, lined with luxury poolside cabanas. The 12 exclusive cabanas feature a private butler, wireless internet, HDTV, a refrigerator, and other amenities. For a quiet respite, grown-ups can escape to an adults-only lap pool and hot tub at the award-winning Ritz-Carlton Spa.
    Additional Poolside IndulgenceEnhancing the waterpark experience, Grande Lakes Orlando welcomed a new poolside dining option, Knife Burger, at JW Marriott Orlando. Here, guests can enjoy creative and casual fare from award-winning Chef John Tesar, whose on-site restaurant, Knife & Spoon, recently earned a MICHELIN star. Utilizing beef sourced from high-quality Texas-raised cattle at 44 Farms, guests can pair their choice of burger with crispy fries or a decadent milkshake to take their pool day snack game to the next level. Also available will be mobile poolside dining, where guests may order through the mobile app to indulge in the latest bites and beverages from Knife Burger with ease. And as the day winds down, guests are also invited to visit the enhanced lobby bar, EvrBar, for specialty cocktails, craft beers, and late-night light bites, with panoramic views of the waterpark through floor-to-ceiling windows.Make It an Overnight AdventurePerfect for any travel occasion with the family, guests can take advantage of overnight packages and resort credit offerings at Grande Lakes Orlando for even more fun at the waterpark and across the property. Families will embrace the new Executive Family Suite accommodations at the JW Marriott Orlando, offering king beds for adults, bunk beds for kids, and adjoining room options. Guests are also encouraged to explore overnight discounts with the Family Connecting Rooms Package.
    For more information about Grande Lakes Orlando and to book a stay, please visit www.grandelakes.com.ADVERTISEMENT

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    SOUTHWEST FLORIDA’S MOST SOUGHT-AFTER WEDDING DESTINATION

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    SOUTHWEST FLORIDA’S MOST SOUGHT-AFTER WEDDING DESTINATION

    Sunseeker Resort Charlotte Harbor, one of the most highly anticipated new hotels opening October 2023, is set to become one of Southwest Florida’s most sought-after wedding destinations.From intimate gatherings to extravagant celebrations, Sunseeker Resort will offer event spaces that will provide the perfect setting for all of your wedding plans, including ceremony sites, a private bridal suite with convenient access to a full-service salon and waterfront ballrooms complete with floor-to-ceiling windows and private terraces that overlook the picturesque Charlotte Harbor.Sunseeker wedding packages include a dedicated hotel representative who will partner with your wedding planner to take care of all the details such as arranging complimentary services like menu tasting for up to four guests, design of custom wedding cake by Sunseeker’s world-class executive pastry chef, selection of cocktail hors d’oeuvres & four-course dinner menu, coordination of guest room block and destination itinerary planning, and securing wedding night accommodations for the couple in one of Sunseeker’s exclusive Sunsuites™. Package enhancements include an enhanced champagne toast and a variety of curated food stations including a handmade sushi display, artfully crafted slider bar, international mini pastry tower and expansive dim sum presentation.
    “From memorable milestones to once-in-a-lifetime celebrations, Sunseeker Resort Charlotte Harbor provides a stunning backdrop for the wedding of your dreams,” said Sunseeker Resorts Director of Catering, Heidi Thixton. “We know that saying “I Do” is the most important day for couples and the team at Sunseeker ensures that no detail is overlooked. Whether you envision a classic black-tie affair or elegant contemporary celebration, our waterfront ballrooms, world-class hotel amenities and dedicated hotel, banquet and culinary teams provide extraordinary service, so couples know their only requirement is their presence.”
    Every couple’s dedicated Sunseeker representative will guide them through unique ceremony options onsite and offsite including indoor options such as The Great Egret Ballroom, an impressive 15,000-square-foot space lined with floor-to-ceiling windows overlooking the Charlotte Harbor that offers an elegant atmosphere that can accommodate up to 450 guests. The Royal Tern Jr. Ballroom is another elegantly outfitted ballroom perfect for intimate celebrations that features 5,500-square-feet of open space and idyllic views and can accommodate up to 250 guests.
    Bridal parties can reserve access to Sunseeker’s plush bridal suite, the perfect location for bridal parties to primp and prep ahead of the event. The suite is conveniently connected to Sunseeker’s Lorelei Spa & Salon and even offers a customizable mimosa bar option.
    After the ceremony, guests will be greeted by servers with white & red wine options and four selections of hors d’oeuvres upon their arrival. Following the reception, guests will enjoy a four course dinner inspired by Florida’s locally sourced ingredients that cover everything from land to sea. For the celebrated cake cutting moments of the event, the Sunseeker Resorts world-champion pastry chef, Patricia Nash, will help create a custom design based on the couple’s dream specifications.ADVERTISEMENTFor couples looking to host a rehearsal dinner or farewell brunch, Sunseeker Resorts’ 20 unique food & beverage concepts offer an endless of endless options to choose from without having to leave the resort.
    Sunseeker Resort Charlotte Harbor is located at 4949 Tamiami Trail Charlotte Harbor, FL 33980. The resort is just ten minutes from Punta Gorda Airport (PGD) and easily accessible to out of town wedding guests from several major international airports including Fort Myers (RSW), Sarasota-Bradenton (SRQ), St. Pete-Clearwater (PIE) and Tampa (TPA).
    For more information or to make reservations at Sunseeker Resort Charlotte Harbor, visit www.sunseekerresorts.com or call (833) 909-5700. For the most up-to-date news and information, please follow the hotel on Instagram @sunseekerresorts.

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    Choice Hotels International joins Sustainable Hospitality Alliance

    Choice Hotels International, Inc., one of the largest lodging franchisors in the world, has joined the Sustainable Hospitality Alliance, a global network for responsible hospitality which unites world-leading hotel companies to build a more sustainable future.With nearly 7,500 hotels, representing more than 630,000 rooms in 46 countries and territories, Choice Hotels recognises the positive impact it can advance in the global communities in which its associates and franchisees live and work. This new membership will see the company come together with other member hotel companies to share best practices, understand the latest sustainability innovations, and create a lasting positive impact for people and the planet.
    By working closely with its hotel owners, Choice Hotels has already taken key steps to advance sustainable practices in its corporate offices and across its portfolio of brands. The company aims to continue advancing a strong culture of diversity, equity, and belonging, strengthening environmental sustainability, supporting human rights, and giving back to local communities.
    Choice Hotels’ Room to be Green programme sets minimum standards required for all hotels, which includes switching to LED lighting, implementing a linen and towel reuse initiative to conserve water, recycling waste and assigning a ‘Green Leader’ at each property. Choice also encourages all franchisees to advance beyond this minimum standard to achieve Level 2 and 3 certifications, by utilising an energy management system, switching to renewable energy sources, using eco-friendly cleaning products or consumables in their hotels, and donating unused soap to prevent disease in developing countries through a partnership with Clean the World.With Choice as part of their network, the Sustainable Hospitality Alliance’s members now represent over 50,000 properties and more than 7 million rooms. By convening a total of more than 60 hotel companies, affiliate members, and strategic and supply chain partners, the Alliance is unique in its ability to drive collaboration between their members in a non-competitive space – uniting hospitality companies to ensure that destinations and communities are being supported and protected now and for future generations.
    Sustainable Hospitality Alliance CEO, Glenn Mandziuk, said:
    “IT’S TREMENDOUS TO WELCOME CHOICE HOTELS TO OUR EVER-GROWING MEMBERSHIP. THEIR EXPERIENCE IN IMPLEMENTING SUSTAINABILITY PRACTICES ACROSS SUCH A WIDE NETWORK OF FRANCHISED HOTELS WILL BE DEEPLY INSIGHTFUL FOR THE ALLIANCE, AND WE LOOK FORWARD TO HELPING THEM EXPAND THESE EFFORTS EVEN FURTHER. BY BRINGING THE PROMINENT AND INFLUENTIAL HOTEL COMPANY TOGETHER WITH OTHER INDUSTRY LEADERS, THE ALLIANCE NOW REPRESENTS OVER 50,000 HOTELS, AND IS TRULY IN A POSITION TO MAKE NET POSITIVE HOSPITALITY A REALITY.”ADVERTISEMENTMegan Brumagim, Vice President, Environmental, Social and Governance, Choice Hotels, said:
    “AS A HOSPITALITY LEADER, EACH DAY ACROSS OUR GLOBAL PORTFOLIO, WE HAVE THE OPPORTUNITY TO MAKE A POSITIVE IMPACT ON THE LIVES OF OUR ASSOCIATES, FRANCHISEES, GUESTS, COMMUNITIES AND EACH OTHER. IT’S WHY WE’RE PROUD TO JOIN THE SUSTAINABLE HOSPITALITY ALLIANCE AND CONTINUE DRIVING FORWARD INITIATIVES THAT SUPPORT ALL ASPECTS OF THE SUSTAINABILITY AGENDA. IT’S WHY CONTINUING TO INVEST IN OUR PEOPLE, PLANET AND PURPOSE REMAINS CENTRAL TO THE COMPANY’S LONG-TERM STRATEGY.”
    To find out more about the Sustainable Hospitality Alliance visit https://sustainablehospitalityalliance.org/about-us

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    UK Civil Aviation Authority unveils vision for future of airspace

    The UK Civil Aviation Authority has today (23 January) set out a vision for the future of UK airspace which will help deliver quicker, quieter and cleaner journeys, as well as create more capacity for the benefit for those who use and are affected by UK airspace.
    The aviation and aerospace regulator has developed a refreshed Airspace Modernisation Strategy to make sure that this invisible piece of the UK’s national infrastructure is fit for purpose.
    The UK Civil Aviation Authority’s strategy also takes into account the latest developments in innovation and technology, placing integration of all airspace users, and accommodates for new types of aircraft such as drones, aerial taxis (known as eVTOL) and spacecraft.
    The structure of the UK’s airspace has remained the same for decades, despite an increase in demand from its users.
    Although demand for air travel is recovering after being severely impacted by the Covid-19 pandemic, the strategy takes a long-term view to 2040.ADVERTISEMENTThe refreshed Airspace Modernisation Strategy includes measures:
    to maintain and, where possible, improve the UK’s high levels of aviation safety;to aim for simpler airspace design and supporting regulations;to introduce environmental sustainability as an overarching principle to be applied through all modernisation activities, taking account of the latest government policy and environmental guidance;to meet the UK’s international obligations, aligning delivery of the strategy with the International Civil Aviation Organization’s Global Air Navigation Plan and ensuring interoperability of the UK network with our neighbours; andto provide a clear strategic path for regulatory policy and requirements now that the UK has left the EU and the EU Aviation Safety Agency.
    Working with the Department for Transport, the UK Civil Aviation Authority developed the refreshed strategy over the last year after wide engagement with airports, airlines, the general aviation community, innovators, and community groups.
    Tim Johnson, Director for Strategy and Policy at the UK Civil Aviation Authority said:
    “The strategic vision set out in our refreshed strategy gives us a direction of travel that guides airspace modernisation. It will help make our airspace more environmentally friendly and sustainable, and deliver the many benefits of airspace modernisation.
    “Alongside existing users of airspace like commercial air transport, business aviation, recreational flyers and the military, there are new parts of the sector which need to be integrated safely into our existing airspace network. Our strategy enables these different groups to use airspace alongside each other and is a fundamental principle of the strategy.”
    Aviation Minister Baroness Vere said:
    “It’s easy to forget that above our heads is a complex infrastructure that, while invisible to the naked eye, is as essential to getting around as roads and railways.
    “But the future of flying requires a refresh of how we use our skies, and this new strategy will develop the infrastructure to make it fit for the future.”

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