Boston Logan passengers on select Delta Air Lines and JetBlue flights can check in, drop their bags, and clear TSA security in Framingham, Massachusetts, before they ever reach the airport. The Logan Airport Remote Terminal at Framingham, launched today by the Massachusetts Port Authority (Massport), is the first off-airport security checkpoint in North America. SITA’s common-use check-in technology is the platform that makes it work.
Massport faced a challenge familiar to major hub airports across the country. U.S. airports welcomed one billion passengers in 2025, with annual throughput expected to reach 1.5 billion by 2040. Building more terminal capacity at Logan was not a realistic answer. Massport needed a smarter one: bring the airport experience closer to where passengers live, and reduce pressure on roads, curbs, and security lines in the process.
SITA gave Massport the technology to do it. By deploying its common-use check-in platform at the Framingham site, Massport was able to stand up a fully functional terminal processing environment outside the airport campus. Passengers check in, print bag tags, and receive their boarding passes at Framingham. By the time they board the dedicated secure bus to Logan, check-in is complete.
Standing up a credible, passenger-ready terminal in a non-traditional space was its own design challenge. Through its CCM business, SITA delivered both the physical design of the check-in counters and the technology running inside them, giving Massport a single partner for the full check-in environment rather than having to coordinate across multiple vendors.
“For decades the industry has measured airport capacity in gates and runways, but the real bottleneck at most major hubs lives before you ever see a plane. The check-ins, the bag drops, and the security line are where we see most passenger anxiety. What Massport has done in Framingham is move those friction points twenty miles upstream, reducing the pressure on the airport facilities and passengers’ anxiety levels. Once you can do that, the airport itself gets meaningfully bigger without adding a single square foot,” said Shawn Gregor, President, SITA Americas.
The program is built on a multi-partner model with Massport at its center. Landline powers and operates the dedicated secure bus between Framingham and Logan. TSA provides security screening at the remote site to the same federal standard as Logan’s main checkpoints. SITA’s platform connects the check-in process across airlines and the facility, ensuring every passenger is airline-ready before they board the bus.
The Framingham pilot builds on the Logan Express network, which carried more than 2.7 million passengers in 2025, with Framingham its busiest location. The pilot will run through the summer, with Massport planning to extend access to additional airlines over time. SITA’s platform is built to scale with that growth, able to onboard new airlines and new locations without rebuilding the underlying infrastructure.
Reservations for the Logan Airport Remote Terminal at Framingham are open now at massport.com/logan-airport/getting-here/remote-terminal.
Source: Organisations & Operators - breakingtravelnews
